Beronica Espinoza Garcia
Santa Cruz,CA
Summary
Experienced Event Manager with a strong record of executing successful projects over three years. Known for building relationships and ensuring client satisfaction, I have a wide network of service providers to deliver high-quality results for events. Focused on building and retaining relationships, I bring valuable skills that contribute to client event success.
Overview
9
9
years of professional experience
Work History
Event Manager
Dream Inn Santa Cruz
06.2022 - Current
- Managed administrative logistics of events planning, event booking, and event promotions
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food
- Assembled creative and innovative event attractions based on internal capabilities
- Delivered prompt payment for event vendors, venues, staff and transportation providers
- Developed and distributed event surveys to gather feedback and assess event success
- Implemented contingency plans to address last-minute changes or unforeseen events
- Created detailed timelines and budgets for events to meet all deadlines
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Developed creative themes for events and created related activities to engage attendees.
Sales & Events Coordinator
Dream Inn Santa Cruz
06.2021 - 06.2022
- Engaged with over 10 clients weekly to effectively build rapport and lasting relationships
- Implemented up-selling strategies to enhance customer experiences and increase revenues
- Maintained records related to client billing, company contracts, and program details
- Prepared large program billing in accordance with group contracts
- Coordinated catering services and planned menus to compliment client event timeline and budget
- Performed administrative duties to ensure success of sales and food and beverage departments.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Developed detailed event reports, documenting all aspects of each event
Front Desk Associate
Fairfield Inn & Suites by Marriott
05.2018 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Used internal software to process reservations, check-ins and check-outs
- Collected room deposits, fees and payments
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Hostess and Busser
Paradise Beach Grille
01.2016 - 05.2018
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Business Administration
California State University - Monterey Bay
Seaside, CA05.2021
Associate of Applied Science - Business Administration And Management
Cabrillo College
Aptos, CA06.2019
Associate of Arts - Spanish Language And Literature
Cabrillo College
Aptos, CA05.2019
Associate of Applied Science - Sociology
Cabrillo College
Aptos, CA05.2019
Skills
- Microsoft Dynamics
- Delphi Technology
- Catering Oversight
- Client Account Management
- Event Planning and Management
- Contract Overview
- OPERA Hotel Management Business Solutions
- Project Oversight
- Operations Oversight
- Project Management
- Guest Relations
Languages
Spanish
Native or Bilingual
Timeline
Event Manager
Dream Inn Santa Cruz
06.2022 - Current
Sales & Events Coordinator
Dream Inn Santa Cruz
06.2021 - 06.2022
Front Desk Associate
Fairfield Inn & Suites by Marriott
05.2018 - 06.2021
Hostess and Busser
Paradise Beach Grille
01.2016 - 05.2018
Bachelor of Science - Business Administration
California State University - Monterey Bay
Associate of Applied Science - Business Administration And Management
Cabrillo College
Associate of Arts - Spanish Language And Literature
Cabrillo College
Associate of Applied Science - Sociology
Cabrillo College
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