Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kevin Berry

Chicago,IL

Summary

Experienced IT Engineer skilled with deploying, troubleshooting, and updating hardware and software assets aimed at improving quality and efficiency. As a consultant, closely worked with clients to analyze and optimize applications and systems including on-premises migration to existing cloud computing technologies, improving network connectivity and hardening security systems.

Overview

13
13
years of professional experience
1
1
Certification

Work History

IT SUPPORT ENGINEER II

Groupon, INC
03.2020 - 02.2023
  • Resolved escalated Zendesk tickets for over 1,500 users addressing hardware and software issues including network and printer connectivity issues
  • Granted and removed access of resources for users through Active Directory
  • Created JIRA Service Desk projects for executives as a JIRA administrator
  • Imaged and enrolled Windows and Mac computers in Windows Autopilot
  • Managed hardware in MDM software using Intune, SolarWinds, JAMF and Kandji
  • Managed Google Workspaces for users, emails, groups, documents and drives
  • Conducted onboarding support for new users including provisioning of new equipment and orientation training.

SYSTEM ADMINISTRATOR

Health Solutions
05.2015 - 03.2020
  • Installed and configured hardware systems and components including servers, workstations, multimedia devices and VoIP systems
  • Created and managed user accounts, groups, roles and permissions through Active Directory
  • Provided technical support for EHR software Practice Fusion, Epic and Kareo
  • Created IT policies and procedures including acceptable use policy, disaster recovery, system backup/archiving procedures and data loss prevention (DLP) while adhering to HIPAA compliance requirements.

PRINCIPAL CONSULTANT, FOUNDER

Vekpoint
09.2012 - Current
  • Optimize the infrastructure of IT systems within organizations in order to improve productivity and reduce costs
  • Improve search engine optimization (SEO) to provide more visibility to clients
  • Develop, maintain and configure websites, mail and printer servers for clients.

SR TECHNICAL SPECIALIST

Integrys Energy Group
11.2012 - 11.2014
  • Provided 24x7 on-call support with field engineering teams that needed real-time troubleshooting and configuration of equipment to meet client’s needs
  • Conducted routine audits of workstations to ensure compliance
  • Tested and evaluated network systems for improvements and efficiency.

TECHNICAL PRODUCT SPECIALIST

Dyson, INC
05.2011 - 08.2012
  • Resolved customer requests via calls, emails or website inquiries and work with technicians to correct incidents and problems
  • Participated in beta testing for new software and products
  • Collaborated with the design team to improve existing Dyson products based on customer feedback
  • Helped users register Dyson products online, submit warranty information and troubleshoot common issues.

Education

Bachelor of Science - Electrical Engineering

Northern Illinois University
Dekalb, IL

Skills

  • Python
  • Powershell Scripting
  • C
  • JSON
  • XML

Websites

Certification

  • Licensed [Job Title] - [Timeframe]

Timeline

IT SUPPORT ENGINEER II

Groupon, INC
03.2020 - 02.2023

SYSTEM ADMINISTRATOR

Health Solutions
05.2015 - 03.2020

SR TECHNICAL SPECIALIST

Integrys Energy Group
11.2012 - 11.2014

PRINCIPAL CONSULTANT, FOUNDER

Vekpoint
09.2012 - Current

TECHNICAL PRODUCT SPECIALIST

Dyson, INC
05.2011 - 08.2012

Bachelor of Science - Electrical Engineering

Northern Illinois University

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