Summary
Overview
Work History
Education
Skills
Websites
Certification
Tools And Software
Consulting Work
Timeline
Generic

Kevin Berry

Summary

Experienced IT Engineer skilled with deploying, troubleshooting, and updating hardware and software assets aimed at improving quality and efficiency. As a consultant, closely worked with clients to analyze and optimize applications and systems including on-premises migration to existing cloud computing technologies, improving network connectivity and hardening security systems.

Overview

12
12
years of professional experience
1
1
Certification

Work History

INTUNE SUPPORT ENGINEER

Microsoft
11.2023 - Current
  • Company Overview: Contract: Insight Global
  • Contingent Staff Group worker (CSG) at Microsoft providing break/fix support for Strategic 500 commercial and Government cloud clients
  • Troubleshoot configuration and compliance policy misconfigurations resulting in enrollment, syncing and application deployment errors
  • Configure bulk enrollment and registration for devices for all OS platforms utilizing Intune, Autopilot and Configuration Manager
  • Integrate GitHub repositories for automation scripts to assist in remediation and deployment to endpoint devices
  • Analyze deployment and configuration logs for devices including Co-Management, Intune, MDM and application logs including Company Portal and Authenticator logs to troubleshoot issues
  • Support application protection, configuration, and conditional access across all OS devices
  • Collaborate with Azure, Entra, Defender and Windows teams on support cases to analyze, troubleshoot and resolve complex issues
  • Contract: Insight Global

IT SUPPORT ENGINEER II

Groupon, INC
03.2020 - 02.2023
  • Resolved escalated Zendesk tickets for over 2,500 users addressing hardware and software issues including network and printer connectivity issues
  • Configured access of resources for users and devices through Active Directory
  • Created JIRA Service Desk projects for executives as a JIRA administrator
  • Prepared and configured Windows clients for AutoPilot enrollment
  • Managed MDM software using Intune, SolarWinds, JAMF and Kandji
  • Managed Google Workspaces for users, emails, groups, documents and drives and integrated Okta as a SSO for authentication and compliance enforcement
  • Conducted onboarding support for new users including provisioning of new equipment and orientation training

SYSTEM ADMINISTRATOR

Health Solutions
05.2015 - 03.2020
  • Installed and configured hardware systems and components including servers, workstations, multimedia devices and VoIP systems
  • Set up and maintained Microsoft Endpoint Configuration Manager for application deployment and patch management
  • Created and managed user accounts, groups, roles and permissions through Active Directory
  • Configured task sequences and Group Policy (GPOs) for configuration and deployment
  • Provided technical support for EHR software Practice Fusion, Epic and Kareo
  • Created IT policies and procedures including group policies, acceptable use policy, disaster recovery, system backup/archiving procedures and data loss prevention (DLP) while adhering to HIPAA compliance requirements
  • Managed onboarding and offboarding of employees.

SR TECHNICAL SPECIALIST

Integrys Energy Group
11.2012 - 11.2014
  • Company Overview: Contract
  • Provided 24x7 on-call support with field engineering teams that needed real-time troubleshooting and configuration of equipment to meet client's needs
  • Conducted routine audits of workstations to ensure compliance
  • Tested and evaluated network systems for improvements and efficiency
  • Reduced system downtime, conducting regular maintenance and updates on critical infrastructure.

Education

Bachelor of Science - Electrical Engineering

Northern Illinois University
DeKalb, IL

Certification - IT Project Management

University of Washington – EdX

Skills

  • Python
  • Bash
  • PowerShell
  • C
  • JSON
  • XML
  • Kusto Query Language (KQL)
  • Incident management
  • Application support
  • System integration
  • Configuration management

Certification

  • AWS Solutions Architect (SAA-C03)
  • AWS Certified Cloud Practitioner
  • ISC2 Certified in Cybersecurity
  • Google Cybersecurity Certificate
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft Certified: Security, Compliance and Identity Fundamentals (SC-900)
  • Qualys Vulnerability Management
  • Scrum Fundamentals Certification
  • Six Sigma Yellow Belt Certification

Tools And Software

  • Microsoft Intune
  • Microsoft Azure
  • Active Directory (On-Prem/Entra)
  • Microsoft 365
  • Azure Virtual Desktop
  • AWS services
  • Google Workspace
  • Jira/ Jira Service Desk
  • Zendesk
  • Freshdesk
  • JAMF
  • Wireshark
  • Kandji
  • Microsoft Endpoint Configuration Manager (SCCM)
  • Microsoft Graph Explorer
  • Nessus
  • Tableau
  • Symantec Endpoint Protection
  • SolarWinds
  • ServiceNow
  • Kusto
  • Microsoft Defender for Endpoint
  • Windows Configuration Designer

Consulting Work

Vekpoint, PRINCIPAL CONSULTANT/FOUNDER, 09/01/12, Current, Optimize the infrastructure of IT systems within organizations in order to improve productivity and reduce costs., Improve search engine optimization (SEO) to provide more visibility to clients., Develop, maintain and configure websites, mail and printer servers for clients.

Timeline

INTUNE SUPPORT ENGINEER

Microsoft
11.2023 - Current

IT SUPPORT ENGINEER II

Groupon, INC
03.2020 - 02.2023

SYSTEM ADMINISTRATOR

Health Solutions
05.2015 - 03.2020

SR TECHNICAL SPECIALIST

Integrys Energy Group
11.2012 - 11.2014

Bachelor of Science - Electrical Engineering

Northern Illinois University

Certification - IT Project Management

University of Washington – EdX

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Kevin Berry