Clifton Gaston
Heartland,TX
Summary
Experienced Microsoft Intune Engineer with 10+ years in Mobile Device Management (MDM), endpoint security, and enterprise mobility. Skilled in Microsoft Intune, VMware Workspace ONE, and Apple Business Manager, managing 50,000+ devices across Windows, macOS, iOS, and Android. Expertise in compliance policies, conditional access, Windows Autopilot, and cloud-based provisioning within Microsoft 365 and Azure AD environments. Proven ability to lead MDM migrations, troubleshoot complex device issues, and implement Zero Trust security models. Passionate about optimizing IT operations, improving compliance, and enhancing end-user experience. Seeking to leverage expertise in Intune and endpoint security to drive innovation in a dynamic enterprise environment.
Overview
17
17
years of professional experience
Work History
Intune Support Engineer
BeyondSoft Consulting
11.2023 - 03.2024
- Provided Tier 2/3 support for Microsoft Intune-related issues, resolving MDM enrollment, policy enforcement, and device compliance challenges
- Configured and managed Intune device enrollments for iOS, Android, Windows, and macOS, ensuring seamless onboarding
- Developed and enforced security configurations to mitigate endpoint vulnerabilities and enhance compliance
- Created and managed configuration profiles, enforcing device policies, network settings, and app restrictions
- Designed and implemented conditional access policies, securing enterprise access based on device compliance and user authentication
Senior Mobile Device Engineer
Santander Consumer USA
05.2016 - 08.2023
- Administered over 20,000 enterprise devices in Microsoft Intune and VMware Workspace ONE, ensuring endpoint security and compliance
- Led a company-wide migration from VMware Workspace ONE to Microsoft Intune, improving device security, compliance automation, and user experience
- Performed device provisioning, enrollment troubleshooting, and remote wipes for corporate-owned and BYOD devices
- Partnered with security teams to implement Multi-Factor Authentication (MFA), Conditional Access, and threat protection strategies
- Assisted in risk and compliance management, ensuring devices met regulatory standards and internal IT policies
Mobility Device Administrator
Enterprise Mobile (Honeywell)
03.2011 - 05.2016
- Supported 50,000+ mobile devices across iOS, Android, Windows OS, and Honeywell/Intermec scanners in an enterprise environment
- Managed and maintained MDM solutions (MobileIron, AirWatch, and Workspace ONE), ensuring device security and policy compliance
- Assisted in device activation and carrier provisioning, ensuring smooth deployment for new users, and replacing faulty equipment
- Deployed corporate email configurations, Wi-Fi profiles, VPN access, and application management across diverse platforms
- Worked closely with application support teams, handling login authentication, Active Directory password resets, and secure app deployments
Lead Tech Support Rep
Crescent Processing Company
11.2006 - 01.2011
- Led Level 2/3 technical support, resolving escalated credit card terminal, and payment processing issues for merchants
- Trained new employees on technical support procedures, troubleshooting workflows, and payment processing protocols
- Processed terminal replacements and software updates, ensuring continuous operations for merchants
- Provided advanced troubleshooting for hardware failures, payment discrepancies, and connectivity problems
- Managed customer inquiries, email escalations, and issue resolution, maintaining high client satisfaction
Education
Technical Diploma - Computer Networking & Information Technology
High Tech Institute
Irving, TXSkills
- Microsoft Intune Administration
- Apple Business Manager
- Microsoft 365 Application support
- Risk Management
- Teamwork and collaboration
- Collaborative team player
- Hardware and software configuration
- Technical troubleshooting
Websites
Timeline
Intune Support Engineer
BeyondSoft Consulting
11.2023 - 03.2024
Senior Mobile Device Engineer
Santander Consumer USA
05.2016 - 08.2023
Mobility Device Administrator
Enterprise Mobile (Honeywell)
03.2011 - 05.2016
Lead Tech Support Rep
Crescent Processing Company
11.2006 - 01.2011
Technical Diploma - Computer Networking & Information Technology
High Tech Institute
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