Steven Powers
Sugar Land,USA
Summary
Dynamic IT professional with extensive experience at Client Resources Inc., specializing in Microsoft Intune Administration and Azure Active Directory Management. Proven track record of enhancing security compliance and optimizing software deployment, showcasing strong problem-solving skills and a commitment to continuous improvement. Adept at leveraging PowerShell scripting to streamline operations.
Overview
17
17
years of professional experience
Work History
Microsoft 365 and Intune/Endpoint Management Engineer
Client Resources Inc
Sugar Land, Texas
08.2024 - Current
- Optimized software deployment by packaging and distributing enterprise applications via Intune App Wrapper, reducing installation failures by 30%
- Automated device onboarding by deploying applications via Intune/Autopilot across 10,000+ Win10/11 devices, streamlining provisioning
- Enhanced security compliance by leveraging Tenable to identify and remediate vulnerabilities, increasing compliance rates from 75% to 92% in six months
- Strengthened access security by implementing Microsoft Endpoint Onboarding policies, reducing unauthorized access incidents by 40%
- Facilitated change management initiatives to promote culture of continuous improvement throughout organization
Microsoft 365 and Intune Consultant
ISphere
Richmond, Texas
04.2024 - 08.2024
- Designed and enforced Intune security policies, achieving 88% IT security compliance
- Provided strategic guidance and hands-on support for the client's Microsoft 365 tenant administration and device management
- Ensured 100% on-time project delivery by collaborating with global IT teams to streamline endpoint management
- Packaged and installed software for Lamar Consolidated Schools via Intune
Google Workspace Administrator
Cognizant
Sugar Land, Texas
04.2022 - 01.2024
- Migrated 7,500+ users from Microsoft 365 to Google Workspace with zero downtime, increasing collaboration efficiency by 30%
- Automated account management via PowerShell & G.A.M., achieving 99.8% user satisfaction as a Global Administrator
- Led post-migration support, resolving 100% of critical issues within the first month
- Maintained users accounts, security, packaging applications and computer inventory via Intune
Messaging Technician (Level 2/3)
Odyssey Information Service
Bellaire, USA
10.2021 - 03.2022
- Cleared a backlog of 600+ ServiceNow tickets within two months, improving IT response time by 40%
- Enhanced email security policies, ensuring 99.999% uptime for enterprise messaging systems
- Increased user satisfaction by 28% by improving response times and IT service quality
Senior Intune Specialist
Nagarro Digital Engineering
Sugar Land, Texas
04.2021 - 10.2021
- Engineered Intune Autopilot images for educational institutions, improving device readiness for faculty and students for the NY City School District
- Strengthened security posture by implementing three proactive Conditional Access policies, reducing unauthorized access
- Packaged and deployed software for students and Faculty with Microsoft End Point Management
- Created and packaged software and policies for Autopilot deployment to seven difference Windows PC models
IT Project Manager
U.I.P.C.
Sugar Land, USA
01.2021 - 03.2021
- Expanded network coverage by 33% by building two independent networks, enhancing operational capacity
- Reduced licensing costs by 60% by consolidating 7 Office 365 and SharePoint tenants into two
- Achieved 22% cost savings by implementing Avaya Cloud Office VoIP
Intune Autopilot Specialist
VACO
Katy, USA
10.2020 - 12.2020
- Executed a Hybrid AD and Intune integration, improving system efficiency by 25%
- Enhanced authentication security, increasing system efficiency by 31% through initiating and rolling out SSO, MFA and SSPR enforcement
- Packaged and Deployed software via Microsoft Intune
- Designed both a kiosk Autopilot profile, as well as a user-based AutoPilot profile for all employees
IT Manager
BDO, USA
Deer Park, USA
02.2020 - 10.2020
- Designed an ITIL-based infrastructure, including Intune Autopilot deployment for White Glove service
- Optimized mobile carrier plans, reducing costs by 30%
- Created and managed Vendor relationships, computer inventory and network infrastructure
- Migrated users and workstations for different mergers and acquisitions
Sr. Help Desk Administrator / Google Workspace Administrator
Accredited Debt Relief
Houston, USA
08.2019 - 02.2020
- Built out the computer network in a newly acquired Houston sales office for 75 employees, ensuring a fully functional IT environment
- Reduced PC deployment time to under 10 minutes, accelerating workstation provisioning
- Analyzed, troubleshot, and resolved system hardware and software issues
- Configured, optimized, fine-tuned, and monitored operating systems
IT Field Engineer
Blue River MSP
Houston, USA
08.2018 - 08.2019
- Improved client satisfaction by enhancing MSP service operations through proactive system management
- Setup and maintained network connectivity, VPN, Internet and VoIP
- Supported multiple clients via ConnectWise Manage, IT Glue and Automate
Help Desk Manager
Modis
Houston, USA
02.2018 - 08.2018
- Resolved a backlog of 200+ ServiceNow tickets in three weeks, restoring operational efficiency
- Automated user account creations with PowerShell
- Collaborated in the setup of Service Now and maintained tickets and reports for upper management
- Managed 3 help desk, and 2 network technicians
Office 365 Migration Specialist
IS & T
Houston, USA
06.2017 - 02.2018
- Migrated 15,000 users to Office 365 via SkyKick & BitTitan, ensuring seamless data transition
- Utilized Intune for user, workstation and computer management
- Provided extensive remote support with both Screen Connect and Connectwise Manage
- Supported users both at corporate offices and refineries
IT Manager
Millar, Inc.
Houston, USA
01.2013 - 03.2017
- Improved service efficiency by reducing tickets by 28% and speeding up resolution using ITIL principles
- Completed email migration from Exchange to Microsoft 365 20% ahead of schedule with PowerShell
- Created an early Intune environment, and moved all inventory from AD to Intune
- Ensured smooth Office 365 and Intune administration as the global administrator for Office and Active Directory
Enterprise Desktop Administrator
TPC Group
Houston, USA
02.2008 - 08.2012
- Led the migration of 200+ users from BlackBerry to iPhone, improving team collaboration by 40%
- Supported users both at corporate offices and refineries
- Configured and maintained all Avaya Phone, Corporate A/V and printers throughout the corporation
- Utilized both Remedy and Remedy Force for all tickets
Education
Associate of Science - Business Administration
Austin Community College System
05.1983
Skills
- Microsoft Intune Administration
- Experience with Google Workspace
- Azure Active Directory Management
- PowerShell Scripting
- GAM
- Office 365 Support
- ITIL Framework Proficiency
- Windows Defender Implementation
- Auditing / Reporting
Timeline
Microsoft 365 and Intune/Endpoint Management Engineer
Client Resources Inc
08.2024 - Current
Microsoft 365 and Intune Consultant
ISphere
04.2024 - 08.2024
Google Workspace Administrator
Cognizant
04.2022 - 01.2024
Messaging Technician (Level 2/3)
Odyssey Information Service
10.2021 - 03.2022
Senior Intune Specialist
Nagarro Digital Engineering
04.2021 - 10.2021
IT Project Manager
U.I.P.C.
01.2021 - 03.2021
Intune Autopilot Specialist
VACO
10.2020 - 12.2020
IT Manager
BDO, USA
02.2020 - 10.2020
Sr. Help Desk Administrator / Google Workspace Administrator
Accredited Debt Relief
08.2019 - 02.2020
IT Field Engineer
Blue River MSP
08.2018 - 08.2019
Help Desk Manager
Modis
02.2018 - 08.2018
Office 365 Migration Specialist
IS & T
06.2017 - 02.2018
IT Manager
Millar, Inc.
01.2013 - 03.2017
Enterprise Desktop Administrator
TPC Group
02.2008 - 08.2012
Associate of Science - Business Administration
Austin Community College System
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