Bershele Cook
Benton Harbor,MI
Summary
Professional administrative specialist with comprehensive experience in cash management and financial reconciliation. Known for strong organizational skills, accuracy, and reliability in handling complex financial transactions. Excellent team collaborator with consistent track record of adapting to changing needs and driving results. Proficient in financial software, data entry, and reporting, with focus on maintaining confidentiality and integrity.
Overview
15
15
years of professional experience
Work History
CASH OFFICE ADMINISTRATOR
LOWES
- Process all cash tills, assist the customer service desk, work as cashier. Providing customer service to our hardware customers.
MEMBER ENGAGEMENT SPECIALIST
United Federal Credit Union
01.2020 - Current
- New Member Onboarding-Call and welcome new members to the credit union. Courtesy call members regarding the maturity of their CD's or HELOC loans. Assist with the service que when call volume is high. Work on various projects doing conversion.
MSA
United Federal Credit Union
09.2019 - 01.2021
- Responsible for assisting our members with their balance and account information. Educating our members on the financial products we have to offer here at United. Providing great customer service.
EFT ADMIN I
United Federal Credit Union
08.2017 - 09.2019
- Responsible for processing incoming/outgoing wires. Domestic/International wires. Consumer & Business wires.
MSA
United Federal Credit Union
02.2015 - 08.2017
- Responsible for assisting our members with their balance and account information. Educating our members on the financial products we have to offer here at United. Providing great customer service.
LEAD
Four Winds Casino
08.2011 - 01.2015
- Assist guest with cash advances and checks. Assist them with their winnings, payout jackpots and cash in cheques. Count and deal with millions of dollars on a daily basis. Assist Brinks with the incoming and outgoing of cash. Process the ordering of currency and coin. Write jackpot checks, process lines of credits and processing of markers. Complete the supply order. Maintain all the ATM machines on the gaming floor.
Education
Diploma - College Prep
Coloma High School
Coloma, MIAccounting
Davenport College
Grand Rapids, MISkills
Exceptional communication
Performance tracking
Member retention strategies
Teamwork
Problem-solving
Multitasking
Problem-solving abilities
Multitasking Abilities
Team leadership
Active listening
Effective communication
Decision-making
Microsoft office
Computer proficiency
Self motivation
Timeline
MEMBER ENGAGEMENT SPECIALIST
United Federal Credit Union
01.2020 - Current
MSA
United Federal Credit Union
09.2019 - 01.2021
EFT ADMIN I
United Federal Credit Union
08.2017 - 09.2019
MSA
United Federal Credit Union
02.2015 - 08.2017
LEAD
Four Winds Casino
08.2011 - 01.2015
CASH OFFICE ADMINISTRATOR
LOWES
Accounting
Davenport College
Diploma - College Prep
Coloma High School
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