BERT SMITH
Brooklyn
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Assistant Operation Lead
Lifetime Fitness
12.2022 - 07.2025
- Created, monitored & adjusted budgets for entire gym Supplies, Operations, Engineers, Technicians and Personal Training Team utilizing planning tool
- Utilizing company metrics Forecasted & Monitored personnel business needs, scheduled, adjusted appropriate personnel projections according to increases and decreases of client foot traffic and usage
- Managed Operation team workflow, monitoring & complying with company systems & tools to optimize, operational systems to increased productivity, efficiencies & team cohesiveness cleaning, maintaining and ensure all fitness equipment was clean, functional and updated on all maintenance
- Developed & led operations team in daily, weekly & monthly cleaning and overall operation functions such as keeping inventory of supplies, all deliveries of supplies towels and distribution of all incoming shipments. Communicating all needed repairs through service channel
- Lead all Communications with building engineers and equipment technicians monitoring all necessary repairs and supplies.
Housekeeping Attendant (Clean Team)
New York Sports Club
03.2019 - 12.2022
- Safeguard that all safety standards are upheld by wearing the appropriate protective gear, when necessary, use products and tools correctly and following all guidelines concerning mixing potentially hazardous chemicals
- Maintain cleanliness of the locker room, sauna, showers, hallways, staircases, exercise area, studios, courts, babysitting room pools and office
- Ensure all supplies such as towels, shampoo, paper products, and sanitizers are fully stocked for member use
Cashier / Customer Service
Whole Foods Market
05.2018 - 11.2021
- Ensured accurate and efficient operation of the register, including cash management of the drawer throughout shift
- Correctly distributed change and safeguarded debit and credit cards are processed properly
- Maintained clean and orderly check-out area
- Provided customers with a warm, friendly and utmost level of customer service
Merchant Factors / Billing Coordinator (contract assignment)
Robert Half
12.2017 - 03.2018
- Coordinated communications for eight Account Executives and their Clients and Customers
- Communicated with multiple clients and customers about invoicing issues (charge backs, credit backs & erroneous entries) and consulted with Account Executives for appropriate course of action
- Researched invoice discrepancies and communicated appropriate corrective action with appropriate bank (Wells Fargo and CIT)
- Responsible for insuring invoices were loaded and forwarded to Merchant Factors system and banking systems by checking each bank’s (Wells Fargo and CIT) website
Footsteps / Billing Coordinator (contract assignment)
Robert Half
09.2015 - 12.2017
- Generate monthly media billing for clients, PNC Bank advisements
- Collaborated with manager, in reconciling erroneous 64-thousand-dollar wire transfers, for Empire State Development advertisement
- Responsible for communications with finance department to ensure all invoices, entries, checks and discrepancies are clear and closed out
- Formatted & created accounts receivables/payables reporting and various other necessary reporting to track payments and status of all invoices and entries via Donovan reporting
Digital Reconciliation/Audit Clerk
Robert Half
12.2012 - 09.2015
- Generate media billing for Network, Cable and digital advertising
- Assisted in clearing 13Million Dollar reconciliation billing cleanup for Microsoft media team
- Confirmed billing with media planners applied appropriate invoice amounts to Prisma/Donovan billing system
- Preformed end of year audit for Vanguard Securities Digital Media and identified specific erroneous entries and details for 6 million Dollar combined difference
- Advised Media Team of appropriate billing efficacies to clear discrepancies, through developing systematic billing, reporting, and processes
Digital Reconciliation Coordinator
Mediavest
New York, NY
10.2007 - 09.2011
- Coordinated Digital Media billing for Continental Airlines, Capital One, and various other clients
- Populated monthly digital media reporting through MediaBank and Dart reporting, interpreted monthly impressions and click count, converting all totals into actual billing totals utilizing excel sheets
- Communicated correct billing totals to appropriate vendors, reconciled all invoices within suitable time frame, staying within and meeting Media Compliance Regulations
Education
Accounting
LaGuardia Community College
LI City, NY01.2014
Certificate of completion - undefined
Lowry Air Force Base
Denver, Co11.1984
Skills
- Donovan, Prisma, Medioocean, MediaBank, QuickBooks, Admarc, Accounts Payable/ Receivable
- Microsoft Excel, Microsoft Word, Outlook
- Bank Operations/ Ach Processing, Customer Service, Data Entry
- Stockroom / Office Organizational, Inventory Management
Timeline
Assistant Operation Lead
Lifetime Fitness
12.2022 - 07.2025
Housekeeping Attendant (Clean Team)
New York Sports Club
03.2019 - 12.2022
Cashier / Customer Service
Whole Foods Market
05.2018 - 11.2021
Merchant Factors / Billing Coordinator (contract assignment)
Robert Half
12.2017 - 03.2018
Footsteps / Billing Coordinator (contract assignment)
Robert Half
09.2015 - 12.2017
Digital Reconciliation/Audit Clerk
Robert Half
12.2012 - 09.2015
Digital Reconciliation Coordinator
Mediavest
10.2007 - 09.2011
Certificate of completion - undefined
Lowry Air Force Base
Accounting
LaGuardia Community College