BERTA RIOS
World Finance
Bonham,TX
1
Language
8
years of professional experience
Results-oriented Branch Manager experienced in optimizing operations and enhancing customer service. Achieved improvements in service quality and reductions in wait times through strategic initiatives and effective team leadership. Focused on driving operational efficiency and maximizing customer engagement.
Work History
Branch Manager
4 Years 2 Months- Managed team performance through coaching, training, and regular feedback sessions to enhance service quality.
- Implemented process improvements that increased operational efficiency and reduced customer wait times.
- Oversaw daily branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed strategic marketing initiatives to promote financial products, resulting in increased customer engagement.
- Cultivated strong relationships with customers by providing personalized financial solutions tailored to individual needs.
- Analyzed branch performance metrics to identify trends and opportunities for growth within the local market.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Paraprofessional
3 Years 5 Months- Supported teachers in implementing individualized education plans for diverse student needs.
- Collaborated with educators to monitor student progress and adjust strategies accordingly.
- Developed and utilized instructional materials to enhance student engagement and understanding.
- Assisted in classroom management, fostering a positive learning environment for students.
- Provided one-on-one support to students, promoting academic growth and personal development.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Education
High School Diploma
Skills
Branch operations management
Customer service
Client management
Business development
Cash handling
Financial services
Staff management
Interviewing and hiring
Decision-making
Attention to detail
Time management
Documentation
Financial transactions
Verbal/written communication
Strong team-builder
Team player
Customer engagement
Operational reporting
Relationship management
Conflict resolution
Financial services
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
World Finance
07.2022 - CurrentRead More
Paraprofessional
Pampa ISD
10.2018 - 03.2022Read More
PAMPA HIGH SCHOOL
High School Diploma
Read More