Bertha Alvarez Acosta
Euclid
Summary
Dynamic and results-driven professional with extensive experience at Gia's Nails Lounge, specializing in gel application and client consultation. Proven track record of enhancing customer satisfaction through effective communication and exceptional service. Committed to maintaining a sanitary environment while educating clients on nail care best practices for healthier nails.
Overview
20
20
years of professional experience
Work History
Manicurist and Pedicurist
Gia's Nails Lounge
09.2021 - Current
- Educated clients on nail care best practices, resulting in healthier nails and fewer complaints.
- Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
- Improved appointment scheduling efficiency by implementing an online booking system.
- Provided excellent customer service, addressing concerns promptly and professionally to maintain client trust.
Receptionist
Expert Nails
09.2019 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Food Preparation Worker
Brickhouse Deli
06.2017 - 06.2019
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
Wait Staff Member
El Zarape Restaurant
03.2007 - 06.2017
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Front Desk Agent
Aladdin Bail Bonds
02.2005 - 05.2006
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
- Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
- Processed payments from defendants to secure bonds.
- Located, apprehended and returned suspects to court or jail after missed court appearances.
Skills
- Gel application
- French manicure
- Client consultation
- Acrylic application
- Spa pedicure
- Basic math
- Customer Service
- Filing
- Front Desk
- POS
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Manicurist and Pedicurist
Gia's Nails Lounge
09.2021 - Current
Receptionist
Expert Nails
09.2019 - 09.2021
Food Preparation Worker
Brickhouse Deli
06.2017 - 06.2019
Wait Staff Member
El Zarape Restaurant
03.2007 - 06.2017
Front Desk Agent
Aladdin Bail Bonds
02.2005 - 05.2006
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