Bertha Guzman
Rahway,NJ
Summary
Energetically contributed to The Guardian Foundation, showcasing strong leadership in event planning and a knack for fostering teamwork. Demonstrated exceptional organizational skills and attention to detail, significantly enhancing guest experiences and operational efficiency. Proficient in adapting to new technologies, ensuring seamless business operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
The Guardian Foundation
01.2020 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve individual's needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Assistant
Grand Meridia
03.2024 - 08.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Front Desk
Domino's Pizza
04.2023 - 03.2024
- Front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Managed high call volume with exceptional telephone etiquette.
- Resolved guest complaints promptly.
- Balanced daily cash drawers meticulously.
- Trained new hires on company policies, store systems, and best practices for front desk operations, leading to successful experiences.
Education
Penn State University
University Park, PA 08.2024 - 5 2028
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Leadership Qualities
- Event Planning
Certification
Seal of Biliteracy
Languages
Spanish
Native or Bilingual
Timeline
Penn State University
08.2024 - 5 2028
Assistant
Grand Meridia
03.2024 - 08.2024
Front Desk
Domino's Pizza
04.2023 - 03.2024
Volunteer
The Guardian Foundation
01.2020 - Current
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