Bertha Hernandez
Encinitas,CA
Summary
Skilled multitasker with work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
07.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Assistant Manager
Famous Footwear
12.2020 - 06.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed and completed paperwork and overall office administration operations.
- Managed inventory, placed orders and handled payment for office supplies.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared large cash deposits with zero discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Retail Sales Associate
My Sister's Attic
10.2018 - 12.2020
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via pos systems, providing accurate charges and credits.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Moved heavy boxes and full merchandise up to 50 pounds in weight by maintaining physical strengths and stamina.
Education
Bachelor of Science - Public Health
University of California - San Diego
La Jolla, CA05.2025
Liberal Arts Emphasis in Math and Science -
MiraCosta Community College
Oceanside 06.2023
High School Diploma -
San Dieguito High School Academy
Encinitas, CA07.2019
Skills
- Quality Standards
- Sales Monitoring
- Sales Strategies
- Customer Service
- Cash Deposits and Receipts
- Overseeing Employees
- Retail Knowledge
- Customer Relations
- Staff Training
- Closing Oversight
- Rewards Program Oversight
- Proficiency in both English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Personal Shopper
Walmart
07.2023 - Current
Assistant Manager
Famous Footwear
12.2020 - 06.2023
Retail Sales Associate
My Sister's Attic
10.2018 - 12.2020
Bachelor of Science - Public Health
University of California - San Diego
Liberal Arts Emphasis in Math and Science -
MiraCosta Community College
High School Diploma -
San Dieguito High School Academy
Similar Profiles
Leona PolleyLeona Polley
Stocker at WalmartStocker at Walmart
Benjamin BrownBenjamin Brown
CAP Team 1 Associate at WalmartCAP Team 1 Associate at Walmart
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Felicidad JustoFelicidad Justo
House Cleaner at Private FamilyHouse Cleaner at Private Family