Bertha Hernandez

I open my area by filling up the ultrasonics with proper solutions and empty them at the end of the day. Maintain the cold sterile and empty when ready. Use the autoclaves thru the day to sterilize instruments. Weekly biotests for the sterile machines and monthly maintenances are done to make sure everything is okay. Wrap and package sets properly. Assist the floor with blood pressure recordings, x-rays or set ups when needed. Assist meetings and trainings to be of help when needed. Place products in place when orders come in for everyone to use from their proper place. Have a positive attitude to make sure the day runs productively with the doctors, hygienists, and assistants with patients and treatments. Keep the sterilization area organized.

With my team and Orthodontists, we treated patients with monthly appointments. From consults, records appointments with x-rays and impressions, digital scans, adjustments, rubber bands, debonds, and delivery of appliances and retainers from the labs. Talked to patients about proper home care and dieting. Sterilized instruments thru the day properly. Open and close duties. Communication with my team to effectively see patients and finish positively.

I started in a front desk position and completed clerical duties from open to close times. Moved to Orthodontic Dental Assistant position and assisted the Orthodontist in many procedures. Was a "Bertha Only" favorite to patients because of my dedicated efforts to get patients comfortable and great personality. Learning and growing as I followed company's policies was the goal everyday!

Greeted patients, clerical duties, helped with opening and closing the day, verified insurances, attended office events and presentations by my periodontist, helped with marketing, assisted with cleaning and stocked the front patient drink/ snack bar always. 

Made sure the floor was always organized with good customer service skills, helped cashiers with customers and purchases, opened and closed cash registers, helped customers solve concerns in a timely manner, placed merchandise back on the floor, and would work with floor managers to assemble posters and any marketing needed for new products, had a great attitude to make sure customers always came back. 

Greeted patients, clerical duties, verified insurances, assisted the dental assistants in cleaning, opened the day and helped with closing.