Bertha Jauregui Vargas

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained electronic filing systems and categorized documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

• Answered phone calls and provided new clients with required paperwork to initiate service.
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Completed intake assessment forms and filed clients' charts.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
• Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
• Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.

• Implemented differentiated instruction strategies to accommodate diverse learning styles and abilities within the classroom.
• Mentored new Spanish teachers, offering guidance on effective teaching techniques and classroom management strategies.
• Enhanced students'' language skills by incorporating immersive activities and real-world examples into lessons.
• Provided one-on-one support for students struggling with course material, leading to improved comprehension and success rates.

Monitor the efficiency of the production line to ensure timely load.

Assemble and prepare good for shipment.

Complete quality assurance testing on goods and products.

Maintain proper storage for material and product inventory in warehouses.

Utilize machinery such as forklifts to load orders.

Maintain the quality and upkeep of warehouse equipment including machinery.

Move materials or completed products and packages to established location.