Bertha Martinez
Tomball,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Compassionate grief counseling with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills
Overview
31
31
years of professional experience
1
1
Certification
Work History
Dispatcher
International Travel Service (ITS)
02.2011 - 01.2013
- InterAmerican transportation company
- Closely monitored dispatch board to triage and prioritize over 45-50 daily calls
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts
- Monitored flow of paperwork and directed information to appropriate departments
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
- Developed and implemented customer service policies and procedures
Hospice Social Worker
Hospicio Betania De Simon
01.1998 - 05.2010
- Attended terminally-ill patients assuring them better quality life and providing grieving support for families after patient's death.
- Developed partnerships with community organizations to expand services and referrals
- Managed over 25 patients on a daily basis
Office manager
Montalvo
10.1992 - 01.1998
- Responsible for 12 employees, including drivers, payroll, front office, and vendors
- Created, maintained and updated filing systems for paper and electronic documents
Word processor
Coca-Cola
04.1982 - 08.1992
- Accurately typed 78 words per minute with no errors.
- Transcribed meeting minutes into digital format and stored in data repository.
- Designed documents, brochures and mail letters for every department
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
Education
Bachelor of Science - Health Care Services
University of Phoenix
Master - Grief Counseling
Universidad Iberoamericana
Associate of Science - Human Development And Family Studies
Universidad Iberoamericana
Monterrey, NL, MexicoSome College (No Degree) - Grief Counseling
American Academy of Grief Counseling
OnlineMaster of Science - Family And Marriage Therapy
Our Lady of The Lake
Houston, TX01.2010
No Degree - Life Coach
ILC Academy
Online01.2023
Skills
- Patient Interaction
- Hospice Education
- Social Psychology
- Hospice and Palliative Care
- Direct Counseling
- Social Support
- Grief Support
- Family and Patient Support
- Supportive Counseling
- Emotional Support
- Visiting Patient Homes
- Coaching and Development
Certification
- Grief counseling License - 15 years
- graduated in Monterrey, MX
- Certified Life Coach
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
International Travel Service (ITS)
02.2011 - 01.2013
Hospice Social Worker
Hospicio Betania De Simon
01.1998 - 05.2010
Office manager
Montalvo
10.1992 - 01.1998
Word processor
Coca-Cola
04.1982 - 08.1992
Bachelor of Science - Health Care Services
University of Phoenix
Master - Grief Counseling
Universidad Iberoamericana
Associate of Science - Human Development And Family Studies
Universidad Iberoamericana
Some College (No Degree) - Grief Counseling
American Academy of Grief Counseling
Master of Science - Family And Marriage Therapy
Our Lady of The Lake
No Degree - Life Coach
ILC Academy
- Grief counseling License - 15 years
- graduated in Monterrey, MX
- Certified Life Coach
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