Stacy Proctor
Waldorf,USA
Summary
Meticulous Funeral Assistant skilled in providing informative and personable service to funeral attendees. Well-versed in coordinating funeral services, visitations and cremation services with strong background demonstrated over 6 years of experience in related roles. Caring assistant driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify the funeral and burial process for grieving families. Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role with a growing team. History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets. Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mortuary Driver An Dispatcher
National Funeral Home
Falls Church, VA
10.2012 - Current
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Responded to customer requests via telephone and email.
- Analyzed departmental documents for appropriate distribution and filing.
- Copied, logged and scanned supporting documentation.
- Provided administrative support to funeral home staff.
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Secured and filed burial permits and made funeral arrangements.
- Completed cremation processing, including transferring remains to chosen urn.
- Monitored 7 high-volume phone lines and displayed proper phone etiquette.
- Acted as a liaison between hospitals, physicians, the county coroner, newspapers and members of the clergy.
- Picked up the deceased at private homes, hospitals and county morgues.
Education
High School Diploma - undefined
Gwynn Park High School
Brandywine01-2000
Skills
- Maintenance
- Clinic
- Perioperative care
- Post-operative care
- HIPAA
- Oral surgery assistance
- Dental assisting
- Patient monitoring
- Strong communication skills
- Patient observation
- Stocking
- Computer skills
- Front desk
- Data entry
- Patient interaction
Certification
- CPR Certification
- BLS Certification
- Driver's License
Additional Information
- Skills
- Dressing and casketing
- Remains preparation
- Cremations
- Clean driving record
- Home and hospital removals
- FTC compliance understanding
- Caring and sensitive
- Organized
- Funeral industry regulations knowledge
- Customer-oriented
- Crematory maintenance
- Strong communication skills
- Guest interaction
- Chapel organization
- Memorial materials
Timeline
Mortuary Driver An Dispatcher
National Funeral Home
10.2012 - Current
High School Diploma - undefined
Gwynn Park High School