Jonathan Cervantes

Responsible for the care, removal, and transport of deceased. Collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously, drives company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

My responsibility: Safely drive company owned professional vehicles to perform “first call” removals of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification.

I Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures

For home removals, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. I Followed company procedures in removing soiled garments, bedding, or other materials; leaves a warm and courteous first impression.

Enters deceased event information into proprietary software according to company procedures.

Transports caskets to airports, care centers, or funeral homes; assists with moving caskets.

Vehicle Maintenance:

Washes, vacuums, and cleans vehicles ensuring vehicle is presentable

Fuels vehicles as necessary

Follows safety guidelines and expenditure processes.

Maintains personal protective and removal supplies in vehicles including cleaning products

Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection.

• Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
• Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
• Coordinated with other departments to ensure timely delivery of goods and services.
• Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
• Analyzed data to identify trends in customer orders and optimize routes for maximum efficiency.

• Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
• Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
• Coordinated with other departments to ensure timely delivery of goods and services.
• Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
• Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
• Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.

Picks up bodies of deceased patients from hospital wards and moves them to a County hospital mortuary.

Drives a mortuary vehicle to pick up bodies of deceased persons at convalescent medical facilities, private homes, and areas throughout the County; attaches tags to ensure correct identification.

Participates in the maintenance of mortuary records, including the preparation of inventories of personal effects accompanying bodies of the deceased.

Assists in enforcing rules pertaining to privacy, decorum, and cleanliness in the mortuary.

Releases remains to mortuaries and to the Chief Medical Examiner Coroner's Department.

Sponges faces, combs hair and makes bodies presentable for viewing by relatives and friends.

Releases bodies for autopsy and embalming, organ or tissue donation, and receives them back after such work has been completed.

Assists in keeping the mortuary vehicle and equipment in clean and sanitary conditions.

Conducts visitors through the County hospital mortuary.

Animal Care Assistant

Time Commitment: 2-3 hrs/week:

Assist staff with the habitat cleaning, feeding and care of the shelter’s dogs, cats, bunnies and small companion animals.

Responsibilities:

Help clean Dog kennels and Cat habitats

Help with morning or late afternoon feeding

Wash dishes, clean windows

Clean crates/litter boxes - assemble litter boxes

Help with laundry, sweeping, mopping

Fill Kongs and help with other enrichment items for animals

Gain Some experience handling dogs/cats.

Ability to follow precise instruction and protocol

I worked independently with little to no staff supervision after I was shadow trained with staff

Working in the same environment as our Medical and Adoption Team Gratification in catering to the needs of the animals and Gaining an understanding of a career in Animal Care

Working in a fast paced fun environment

Provided care, comfort and a clean habitat to the animals when they first arrive to help lower stress levels, and benefit their overall health Attend General Volunteer Orientation schedule 1 on 1 training with Adoptions team.

The Center Nursing Home Administrator (NHA) is responsible for creating an environment where staff are highly engaged and focused on providing the highest level of care and compassion to patients, residents, and families.

Responsibilities include:

Strategic driver of business excellence, staff excellence, clinical excellence, and customer excellence Ensures Regulatory and Policy Compliance

Leads and is accountable for operations and departments of the Center, including employee engagement

Assures Genesis Core Values and Promises become a reality in all dealings

Works in close collaboration with the Center Nurse Executive/Director of Nursing, Medical Director, Director of Rehab and department heads A002

• Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
• Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.
• Emptied trash cans in all classrooms, offices, restrooms and hallways each morning.
• Performed minor repairs such as replacing light bulbs or repairing broken furniture.
• Assisted with special events at the school by setting up tables, chairs and decorations.
• Ensured that proper safety procedures were followed when using hazardous chemicals or operating machinery or equipment.
• Replenished restroom supplies such as soap, paper towels and toilet tissue.
• Cleaned windows both inside and outside of the building using appropriate cleaning solutions.
• Monitored security of entrances to the building to ensure no unauthorized persons enter the premises.

• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
• Monitored employee performance to ensure compliance with company policies and procedures.
• Assisted in training new employees on shift operations.
• Scheduled team members for shifts based on business needs and customer demand.
• Resolved customer complaints promptly and professionally.
• Maintained an organized work environment by delegating tasks to staff as needed.

• Angles office
• And rentals
• Inventory on all new videos
• Sets up new displays
• Inventory on all rentals and games
• Restock inventory
• Clean up of work area and store
• Assist shift leader in opening and closing procedures
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• CLASSES FOR INTERVIEWS
• Proper dress codes for employment and interviews
• Went over mock interviews verbal and by phone
• Implemented training course for new recruits
• Master application for employment
• How to use Human Network
• Cover Letters
• Job Search practice
• Received certificate of completion Job Readiness training 12 hours workshop

• Clean and green
• Clean up around community
• Sweep up sidewalks
• Plant trees
• Removal of graffiti
• Repaint walls
• Attend seminars for environmental and community resources
• Received certificate of appreciation for a job well done
• Students participate in community beautification projects
• Provides employment experience for young adults
• Provides long term comprehensive service through paid vocational training
• Provides youths to work with peers and develops teamwork and responsibility

• Ability to speak to public and assists new school
• Distributor of pamphlets for new school Oscar Delahoya charter school
• Spoke to public about pamphlets.