Bertha Monzon
Long Beach,CA
Work Preference
Summary
Dynamic professional with a proven track record in leadership, team building, and exceptional customer service, complemented by strong time management and trend analysis capabilities. Expertise in troubleshooting complex problems and crafting effective solutions drives consistent success in achieving organizational goals. Excellent verbal and written communication skills foster positive relationships, enhancing collaboration and performance. Well-versed in laboratory protocols, equipment maintenance, and safety regulations, leveraging comprehensive knowledge of quality assurance to optimize lab operations and ensure compliance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Laboratory Supervisor
Providence Little Co of Mary Medical Center Torrance/San Pedro
Torrance/San Pedro
01.2019 - 01.2025
- Managed daily pre-analytical laboratory operations, ensuring efficient scheduling and assignment coordination.
- Supported team in reaching performance objectives by establishing clear goals and promoting professional growth.
- Analyzed financial needs of departments to create effective budgets that align with operational goals.
- Performed regular audits to assess and confirm compliance with established work instructions and procedural standards.
- Led initiatives to establish and uphold new policies and regulations, ensuring high standards of care and operational effectiveness.
- Analyzed real-time data and reports to assess employee performance and identify areas for improvement.
- Developed comprehensive training materials and guided new employees through onboarding procedures.
- Executed timekeeping operations in the Kronos system, facilitating timely and precise payroll processing.
- Optimized supply chain efficiency by implementing a kanban system for tracking par levels.
- Coordinated all aspects of laboratory preparation to facilitate successful CAP accreditation.
- Engaged with RNs and providers in collaborative projects aimed at fostering continuous performance enhancement.
- Developed and implemented onboarding training sessions to ensure effective integration of new leads.
- Oversaw development and implementation of training modules for new employees to promote skill acquisition and organizational alignment.
- Assisted leads in executing daily responsibilities to streamline workflow.
- Managed laboratory activities to maintain compliance with established safety protocols and uphold quality standards.
- Developed and implemented targeted training initiatives for new laboratory personnel, fostering enhanced knowledge retention and operational efficiency.
- Analyzed and refined workflow processes, achieving significant improvements in efficiency and reduction of turnaround times for test results.
- Analyzed laboratory processes through regular audits to verify adherence to regulatory requirements and promote operational excellence.
- Coordinated cross-functional team discussions aimed at resolving operational issues and executing strategic initiatives.
- Analyzed and refined laboratory procedures and workflows to achieve quicker turnaround times for test results.
- Coordinated troubleshooting activities during critical incidents, demonstrating composure and strategic problem-solving skills.
- Ensured compliance with regulatory requirements by actively monitoring industry standards and revising policies accordingly.
- Developed and executed ongoing training initiatives to elevate staff skills and ensure effective performance assessments.
- Oversaw budget management by tracking expenses, identifying cost-saving opportunities, and prioritizing resource investments that enhance organizational value.
- Facilitated cross-departmental projects to enhance operational efficiency and achieve shared goals.
- Developed strong working relationships with other departments, ensuring seamless integration of laboratory services within the larger organizational ecosystem.
- Developed strong relationships with vendors, ensuring timely delivery of supplies and cost-effective procurement practices.
- Prepared employee schedules according to individual needs and skills, as well as coverage requirements.
- Actively participated in industry conferences or workshops to stay current on trends, innovations, or best practices relevant to laboratory operations or management responsibilities.
- Promoted collaboration among team members through regular meetings, open communication channels, and team-building activities
Lead Laboratory Assistant
Providence Little Co. Of Mary Medical Center Torrance
Torrance
01.2004 - 01.2019
- Established new standards and procedures for product and system implementation.
- Engineered innovative solutions to complex problems through advanced knowledge and technology.
- Provided comprehensive explanations and demonstrations of laboratory procedures to enhance staff proficiency.
- Maintained laboratory equipment to ensure optimal functionality and reliability.
- Conducted thorough inspections of work areas and equipment to ensure compliance with regulations and guidelines.
- Assisted in managing inventory levels and placing supply orders. Helped maintain accurate records of stock and supplies. Supported team members in tracking order deliveries.
- Facilitated onboarding and training processes for new hires.
Laboratory Technician Assistant
Providence Little Co. Of Mary Torrance
Torrance
01.2001 - 01.2004
- Executed processing and packaging of laboratory specimens for offsite testing.
- Assisted in performing phlebotomy procedures for inpatient and outpatient settings. Supported pediatric patients during blood collection processes. Collaborated with healthcare teams to ensure patient comfort and safety during procedures.
- Processed specimens efficiently to support laboratory operations. Received and organized samples for analysis. Assisted in maintaining accurate records of specimen handling.
- Oversaw maintenance log management to ensure accurate record-keeping.
- Ensured adherence to regulatory and safety guidelines to maintain compliance standards.
Certified Nursing Assistant
Providence Little Co. Of Mary Torrance
Torrance
01.1997 - 01.2001
- Enhanced patient independence and comfort by providing support for daily living activities.
- Evaluated and documented vital signs regularly to maintain high standards of patient care.
- Assessed emergency situations and implemented appropriate actions to mitigate impact.
- Analyzed telemetric readings for dysrhythmias, facilitating prompt clinical responses and improving patient outcomes.
- Engaged in collaborative practices with RNs and providers to ensure successful execution of medical procedures.
Patient Support Associate
Providence Little Co. Of Mary Torrance
Torrance
01.1995 - 01.1997
- Assisted CNA with patient care.
- Answering patient call lights.
- Responsible for passing out meal trays.
- Responsible for cleaning patient rooms.
Education
Master of Science - Healthcare Administration
University of Southern California
Los Angeles, CA05-2026
Bachelor of Science - Health Care Coordination
Arizona State University
Tempe, AZ01-2023
Associate of Science - Biological And Physical Sciences
El Camino Community College
Torrance, CA01-2012
Skills
- Team leadership
- Efficiency improvement
- Collaborative team guidance
- Effective conflict resolution
- Team development
- Regulatory compliance
- Skilled in Microsoft Excel and related applications
- Strong team collaboration
- Ensuring patient-centered care
- Clear and concise communication
- Strengthening interpersonal relationships
- Coaching and guidance
Accomplishments
- Collaborated with team of 50 in the development of the Emergency Room Fast Track.
- Used Microsoft Excel to develop specimen rejection track sheet and graphs.
- Collaborated with team of 100 in the development of Reducing Length of Stay initiatives.
- Supervised team of 40 staff members.
Certification
- Certified Phlebotomy Technician
Languages
English
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Laboratory Supervisor
Providence Little Co of Mary Medical Center Torrance/San Pedro
01.2019 - 01.2025
Lead Laboratory Assistant
Providence Little Co. Of Mary Medical Center Torrance
01.2004 - 01.2019
Laboratory Technician Assistant
Providence Little Co. Of Mary Torrance
01.2001 - 01.2004
Certified Nursing Assistant
Providence Little Co. Of Mary Torrance
01.1997 - 01.2001
Patient Support Associate
Providence Little Co. Of Mary Torrance
01.1995 - 01.1997
Master of Science - Healthcare Administration
University of Southern California
Bachelor of Science - Health Care Coordination
Arizona State University
Associate of Science - Biological And Physical Sciences
El Camino Community College