Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bertha Nibigira

Bertha Nibigira

Client Service Manager
Washington,DC

Summary

Dedicated international development practitioner specializing in peacebuilding, youth empowerment, and refugee advocacy. Demonstrated expertise in policy analysis, research, program and client management, facilitating collaborative efforts and forming strategic alliances to drive impactful outcomes. Proficient in navigating complexities, fostering inclusive dialogues, and championing innovative solutions to address societal challenges. Committed to advancing equality, freedom, and sustainable development initiatives

Overview

3
3
years of professional experience
4
4
Languages

Work History

Client Service Manager

Tishman Speyer
09.2023 - Current
  • Demonstrates leadership by fostering increased in-person interaction between Property Management Office and tenants, resulting in increased trust and satisfaction levels.
  • Facilitates effective communication between tenants and property management teams to address inquiries and resolve issues promptly.
  • Demonstrates leadership by as organizing tenant events, overseeing office construction projects, and delegating tasks to engineering and cleaning teams to enhance tenant experience and service delivery.
  • Successfully balances processing approximately 300 invoices per month, coordinating tenant events, and managing office construction projects, while maintaining high standards of service delivery.

Policy Workshop Participant & Co-author

Georgetown University & UNICEF
09.2023 - 12.2023
  • Collaborated with a team of writers to co-author a blog post titled "In Our Shoes: Voices of Youth on the Move" for the 2023 Global Refugee Forum ( December 18, 2023).
  • Actively participated in a child-centered policy workshop organized by Georgetown University, dedicated to amplifying the voices of young individuals with lived experiences.
  • Collaborated with workshop participants to develop policy recommendations addressing the needs of children and youth, fostering inclusive dialogue and solution-oriented discussions.
  • Contributed valuable insights and perspectives derived from personal and professional experiences, enriching workshop discussions and outcomes.


Consultant

U.S. Department Of Labor
01.2022 - 05.2022
  • Conducted comprehensive open-source research on the intersection of artisanal and small-scale gold mining, child labor, and conflict in Zimbabwe, Zambia, and Mozambique.
  • Coordinated and conducted interviews with various stakeholders including civil society representatives, private-sector actors, and local individuals across Africa.
  • Organized and facilitated meetings with U.S. Department of Labor members, stakeholders, and supervising professor to provide progress updates on research efforts.
  • Produced and published a detailed report analyzing past and current trends, existing policies, knowledge gaps, and recommendations pertaining to child labor and violent conflicts .

Policy Research Associate

Lawyering Peace Program
01.2022 - 05.2022
  • Prepared policy memoranda on the Yemen humanitarian crisis for the Public International Law & Policy Group
  • Researched effective peace negotiations, post-conflict constitutions, and international best practices for post-conflict mechanisms.
  • Streamlined research procedures to meet tight deadlines across multiple projects.
  • Conducted negotiation simulations on conflict and human rights in collaborative team settings.


Project Assistant, Peacebuilding

Humanity United
03.2021 - 08.2021
  • Produced detailed conflict assessment report leading to the award of two grants for Burma's conflict resolution projects
  • Developed and managed a comprehensive database of political, security sector, civic actors, and donors relevant to Burma's peace and political transition process.
  • Monitored and analyzed traditional and social media platforms for political developments in Burma and Zimbabwe.
  • Coordinated meetings with internal and external stakeholders to facilitate collaboration with the peacebuilding team and partners.

Education

Master of Arts - International Development

American University
Washington, DC
05.2022

Bachelor of Science - Sociology And Anthropology, French Minor

Berry College
Rome, Georgia
05.2018

Skills

  • Writing : Newsletters / Research Reporting / Qualitative Methodologies
  • Admin / Program Support: Project and Logistical Management / Event Planning and Coordination / office inventory / IT
  • Financial Management: Budgeting / Bookkeeping / Invoices / Payments / Billing
  • Software and Tool : MS Word / MS Outlook / and MS Excel & STATA
  • Abroad Experience: Lived, studied, and worked in eight countries in Africa and Europe

Languages

Swahili
Native or Bilingual
French
Elementary
English
Native or Bilingual

Timeline

Client Service Manager

Tishman Speyer
09.2023 - Current

Policy Workshop Participant & Co-author

Georgetown University & UNICEF
09.2023 - 12.2023

Consultant

U.S. Department Of Labor
01.2022 - 05.2022

Policy Research Associate

Lawyering Peace Program
01.2022 - 05.2022

Project Assistant, Peacebuilding

Humanity United
03.2021 - 08.2021

Master of Arts - International Development

American University

Bachelor of Science - Sociology And Anthropology, French Minor

Berry College

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Bertha NibigiraClient Service Manager