Becky-Lee Ayala

Bilingual, seasoned leader/consultant with multifaceted experience in healthcare B2B/B2C, private/public municipal sectors including non-profits, HSA entities, and federally funded environments. Specialize in revenue management for both tax dependent revenue and for-profit corporations, client startup / onboarding, process development/improvement, account wine down, and global management of multiple offshore vendors for end-to-end operations. Separately, as a certified qualitative/quantitative researcher provide consultation services to foreign companies wanting to launch a healthcare business in the U.S.

• Hardship program for Cleveland residents that do not have insurance will not be billed for an ambulance transport.
• Created a process for prisoner healthcare billing and reduced reimbursements saving the City of Cleveland over $20 million within the first year.
• Advanced Microsoft Excel user with the ability to develop customized algorithms for quality improvement, increased productivity and forecasting/budgeting.

• Certified Quantitative & Qualitative Research, CITI Research - 2017 - 2024

• Marquis Who's Who Listee

Executive VP of Client Implementation "I am writing this letter of recommendation for Becky Lee Ayala, who has worked with me as a direct report from October 2020 to June 2023. Becky was hired as Client Implementation Director based on her presentation, knowledge, and experience in the revenue cycle management (RCM) field within a healthcare environment. Becky has been a very good addition to my team and was able to participate and contribute in a timely manner after starting. Becky is organized, capable, and professional. While operating in a remote capacity, Becky was able to have productive working relationships with those around her. I wish Becky the best in any future endeavors and anticipate her being an asset in her next role."

Special Assistant to the Mayor Mayor's Action Center "I have had a working relationship with Becky-Lee Caraballo for three years. Becky has assisted the Mayor's Action Center on many occasions with resolving billing issues for Cleveland residents. Becky has a pleasant demeanor and is a pleasure to work with. She is very knowledgeable and will put you in contact with someone who can assist you if she is not responsible for those duties. Becky is professional, extremely competent, flexible, and has an excellent rapport with people. In summary, I highly recommend Becky Caraballo for any position or endeavor that he may seek to pursue. She will be a valuable asset for any organization."

EMS Billing Supervisor "I am strongly recommending Becky-Lee Caraballo as a candidate for a position in your organization. I had the pleasure of working with her side by side for four years; she as EMS Billing Compliance Officer and I as EMS Billing Supervisor. I found her to be a dedicated employee, always striving for perfection. Her work ethic is exemplary, and her knowledge is vast. She gets along well with coworkers and is always ready and willing to assist others with any work issues that they may have. Becky will be a great asset to your organization. Her knowledge and hr presence will greatly be missed by me and others in the EMS Billing office."

VP of Operations "This letter was solicited by Becky in advance of her scheduled move to Northern Ohio. Becky gave Liberator a couple of months notice and has helped train her replacement. She is eligible for rehire. I have interacted with Becky professionally at Liberator Medical Supply, Inc. for more than one year and have found Becky always to be a diligent worker on behalf of the company. Her personality is pleasant, got along well with other employees at Liberator. Becky had an excellent attendance record. When her direct supervisor was out of the office, I could always count on Becky to be responsive to my requests as well as be well informed on the departmental issues. We'll miss Becky and wish and her family the best in their move. I would recommend her hire by any prospective employer."

Billing Manager "I would strongly recommend Becky-Lee Caraballo for a position with your company. I have been working with her on my team for over one year. Becky is a hard working individual with dedication and commitment. She started with our company as an AR specialist on Medicare, Third Party, and Medicare collections. She is very knowledgeable with all aspects of the DME/HME medical billing rules and regulations. Shortly after starting with the company she was able to prove her reliability, expertise, and leadership which earned her the position of team leader. Becky has a variety of responsibilities that are very important for our day-to-day operations. She helps to oversee the sales support, insurance verification, and data entry department to ensure proper documentation requirements and timely processing. She deals with all our third party correspondence and gives the team direction. She runs analysis reports on the accounts receivables and determines what the issues are and develops strategies to overcome those problems. She handles all our insurance contracts to make sure we are up to date and current. Becky is very accurate and detailed with her work. She takes pride in her work and is very committed. Her attitude and professionalism is always upbeat. She has been an excellent addition to our company and we will miss her greatly."

As an Adjunct Professor in the College of Business at Colorado Technical University-Online, I have had the pleasure of knowing Becky-Lee Caraballo as a student in my class. Becky-Lee is an outstanding student and an asset to Colorado Technical University- Online. I would like to take this opportunity to recommend Becky for the Career Education Scholarship Fund through Career Education Corporation. I feel confident that Becky-Lee will remain successful in her educational studies. Becky-Lee is an outstanding student that shines above many of her peers with her exemplary grades. In class, Becky-Lee has shown exceptional leadership skills and the ability to apply those leadership skills to her work. It is for these reasons that I offer high recommendations for Becky-Lee without reservation. Her leadership skills and ability to succeed makes her an obvious candidate for the Career Education Scholarship Fund. If you have any questions regarding this recommendation, please do not hesitate to contact me.

Billing & Coding Instructor "I am writing in support of Becky-lee Caraballo who is applying for a position at your facility. I have known Becky for 4 months and both as her instructor and Externship Coordinator for four months. Becky is successfully finished her training as a Medical Billing Specialist in this institution. Personally, Becky is respectful, attentive, friendly, and gets along well with staff and students. As a student she is intelligent, focused and well-motivated. Becky is enthusiastic about learning and works very hard. During my lectures, she appears to be a good listener, who pays attention to detail, thinks straight and expresses herself well. In the practical skill: classes Becky proved to be a good team player in spite of her quiet and reserved disposition. l strongly recommend Becky Caraballo for any Medical Administrative position. l fell that she would be an extremely valuable addition to the office staff wherever she may work. I recommend her without reservations or hesitations.

Maureen said…"It has been my privilege to know Becky Caraballo since March, 2006. I worked directly with her for awhile, training her on the phones. She is a quick learner and very serious about her work. Becky handles daily tasks in a professional manner. She gets along well with her co-workers."

Darlene commented… "I would like to recommend Becky-Lee Caraballo as a candidate for a position with your organization. Becky has excellent written and verbal communication skills. She is able to work independently and is able to follow through with any project. I had the pleasure of training Becky within the Account Receivable Department. During her training, I observed Becky to be proficient when learning the different computer systems. She demonstrates excellent work ethics and is very meticulous about her work. She is determined to complete any task she encounters. Becky also trained me during a special project. Becky is able to teach what she has learned in a positive manner. She is an excellent resource for training. She knows how to deliver the message. I am confident that Becky will follow this positive trend wherever she goes. Becky would be an asset to any employer and I recommend her for any endeavor she chooses to pursue.

Laurie said… "I'm a co-worker of Becky Caraballo, for least three years. We both worked together for two years at Liberty Medical Supply, in Port St Lucie, Fl. Becky worked on the Inbound-Team, which she responsible for all Inbound calls. Becky has calls coming in from Customers and all Insurance companies. Becky job was too successful complete the billing account from beginning to end until the solution was resolved. It may involved coliecting payment form the Customers, Insurance co. or had to submit claim, write off, and adjust the account. Made corrections on Patient and Insurance company account so was billed correctly. Then Becky and I worked together again at Liberator Medical Supply, in Stuart fl, for about one year, until she moved to Ohio. Becky was a Team leader- Supervisor, that she had many responsibilities. She had incoming 3rd party Bob's, obtaining expired Medicaid contracts, set up online programs for submission, checking claim status, checking eligibility, submit, write off, adjust all claims, handle any customer correspondence, assist with IV's as back up, Take billing calls, print out reports for employees, assist employee when need of help or training, work on private pay reports, interact with other supervisor and manager, take initial step to forward any errors noticed in customer account, call customer to inform of denial , any missing information, handle fax messages, speak with insurance reps to correct any mistakes on claim forms and submit with any documentation , she can translate for Spanish speaking customers, and she work computers, phones, files, calculator, fax messages. Becky gets along with all her co-workers, very hard worker, great personally, she give 110% on all work she does. She will be missed greatly."