Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bertha Ortega

Houston,TX

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Bilingual (Spanish) Training and Team Building Quality Improvement Interactive Learning Communications, Cooperative Learning Customer Service, Great at Speaking to large groups

Overview

16
16
years of professional experience

Work History

Enrollment Coordinator

CCISD Clear Lake High School
08.2021 - Current
  • Finalized and processed enrollment applications.
  • Met or exceeded enrollment and retention goals consistently.
  • Provided policy information and maintained enforcement.
  • Communicated details about available classes, materials and services.
  • Reached out to applicants via calls, texts, and emails.
  • Helped students complete applications and navigate admissions processes.
  • Updated, entered and reviewed customer data.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Reviewed statistic enrollment data and prepared reports.
  • Assisted clients with completion of applications and paperwork.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Operation Manager

Outback Steakhouse
01.2014 - Current
  • Process implementation of rules and regulations
  • Business Performance improvement, by training employees to move up in the company
  • Polished communication skills with managers and employees
  • Great at Customer Relations
  • Hire, recruiting and training quality team members
  • Develop and maintain proactive employee relationships to create strong people
  • Organize and complete store openings and closing procedures of a 4 million dollar building
  • Strong Communicator, Resourceful and a Problem Solver
  • Strategic Planning in Marketing in the area of Houston
  • Great with deadlines and preparing any reposts needed
  • Coordinate Events at schools and to promote the brand name

Teacher

United Independent School District, Trautmann Middle School
01.2008 - 01.2014
  • Teaching Computer application and technology education, as well as Microsoft Office, Excel, PowerPoint and Publisher
  • Career exploration & guidance for students toward higher education
  • Stayed in line with school authorized lesson plans
  • Trained in Multi-sensory approach
  • Organized & facilitated all school pep rallies
  • Coach of competitive dance team that placed 2nd nationally
  • Team Leader for Student Ambassador Programs to Europe.

Education

Bachelor of Business Administration - Management

Texas A&M International University
Laredo, Texas

Skills

  • Management information systems
  • Risk analysis and management
  • Project development and life cycle
  • Budgeting and forecasting
  • Work flow planning
  • Policies and Procedures Implementation
  • Team Leadership
  • Relationship Development
  • Budgeting
  • New product introductions strategies
  • Risk management
  • Sales background
  • P&L Management
  • Project planning and development
  • Vendor sourcing
  • Strategic planning
  • Data analysis
  • Project Management
  • Business planning
  • Customer relations specialist
  • Employee relations and conflict resolution
  • Business administration
  • Natural leader
  • Staff Management

Timeline

Enrollment Coordinator

CCISD Clear Lake High School
08.2021 - Current

Operation Manager

Outback Steakhouse
01.2014 - Current

Teacher

United Independent School District, Trautmann Middle School
01.2008 - 01.2014

Bachelor of Business Administration - Management

Texas A&M International University

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Bertha Ortega