Bertha Rachel Forrister
El Paso,TX
Summary
At Maximus, I excelled in a high-pressure environment, handling a significant volume of inbound calls with professionalism and empathy, enhancing customer satisfaction. Skilled in complaint resolution and maintaining patience, my expertise in call center operations and ability to develop customer loyalty through active listening and tailored assistance stand out.
Overview
1
1
year of professional experience
Work History
Dual Customer Service
Maximus
10.2023 - Current
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Education
High School Diploma -
Jefferson High School
El Paso, TX05.1976
Skills
- Complaint Handling
- Empathy Display
- Patience Maintenance
- Call center experience
Timeline
Dual Customer Service
Maximus
10.2023 - Current
High School Diploma -
Jefferson High School
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