Bertha Rachel Forrister
El Paso,TX
Overview
1
1
year of professional experience
Work History
Dual Customer Service
Maximus
El Paso, TX
10.2023 - Current
- Received incoming calls from customers and responded to inquiries about product features and benefits. I take calls from members with Medicare or The Market Place. I check on claims, enrollments, and billing questions. Provide customer service by assisting with the members questions. I will take Market Place insurance applications , answer questions about the rates and coverage.
Education
High School Diploma -
Jefferson High School
El Paso, TX05-1976
Skills
- Complaint Handling
- Account Management
- Needs Assessment
- Customer Service
- Call Documentation
- Regulatory Compliance
- De-Escalation Techniques
- Quality Control
- Professional phone voice
- Receiving support
- [Type] industry regulations knowledge
Timeline
Dual Customer Service
Maximus
10.2023 - Current
High School Diploma -
Jefferson High School