Berthine Canty
St. Petersburg,FL
Summary
Dynamic individual with hands-on experience in Horticulture & serving the community with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Family Support Worker
Camelot Community Care, Inc.
Port Charlotte, FL
01.2024 - Current
- Transport clients and children to and from program placements, supervised visits, medical and dental appointments
- Prepare required reports and other documentation as instructed by unit supervisor
- Attend and participate in staff/professional trainings, meetings and supervision sessions
- May assist with administrative tasks and responsibilities such as answering agency phones, filing, completion of client referrals, drug test administration for clients
Teacher
La Petite Academy
North Port, FL
03.2023 - 08.2023
- Provided classroom support
- Communicated daily attendance
- Provided care to infants and toddlers
- Attended parent-teacher meetings
- Created and prepared lesson plans
- Taught Toddler, Preschool, and VPK classes
Customer Care Advisor
Blackboard Inc.
Remote
07.2020 - 07.2021
- Resolving end-user inquiries by utilizing multiple technologies including phone, chat, and e-mail inquiries
- Managing and resolving identified client issues for assigned customer accounts
- Documenting information into a web-based ticketing system
- Searching and navigating the knowledge base to identify appropriate resolution for client issues
- Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
- Projecting a favorable image of the company to promote its objectives and goals that enhance client relationships
Director
Underground Kids
Tampa, FL
08.2017 - 06.2019
- Oversight and leadership of the Children's Lessons (Nursery- 5th grade)
- Hire, train, and involve new volunteers/teachers
- Communicate consistently with parents as well as provide the tools they need to grow in their leadership
- Create weekly lesson plans for teachers to lead children with Maintain the cleanliness of the children's classes
Substitute Teacher
Kelly Educational Staffing
Tampa, FL
11.2016 - 08.2017
- Direct the learning procedure
- Make use of instructional procedures and materials which are most suitable for attaining lesson goals
- Go through the attendance according to the procedures of the school
- Ensure an orderly and tidy classroom
- Ensure a sustainable relationship with parents, children, school personnel and members of the public by communicating in a confidential, polite and refined manner
Help Desk Agent
Nielsen
Oldsmar, FL
01.2014 - 04.2015
- Confer with households by telephone to provide information about Nielsen and our services, and obtain details of complaints
- Check to ensure that appropriate changes were made to resolve Panelist problems
Enumerator
The US Census Bureau
Tampa, FL
04.2010 - 06.2010
- Responsible for verifying household addresses and ensuring that all maps and address lists are correct
- Corrected any discrepancies encountered in existing census data
- Left notices of field visits at the household residency Collected census information, as well as documentation of hours, miles and expenses encountered by the census taker, and reported to a U.S
- Census Bureau crew leader
Education
High school diploma or GED -
Port Charlotte High School
Port Charlotte, FLBachelors - Social Work
Walden University
Minneapolis, MNAssociates of Arts in Mass Communications -
Hillsborough Community College
Tampa, FL05.2014
Skills
Help Desk
Childcare
Customer Support
Phone Etiquette
Google Suite
Network Support
Troubleshooting
Customer service
Data entry
Administrative experience
Time management
English
Research
Presentation skills
Databases
Data collection
Typing
Analysis skills
Computer literacy
Social media management
Google Docs
Driving
Clerical experience
Filing
Human resources
Horticiculturist
Certification
Driver's License, 01/01/19, 01/01/27
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Family Support Worker
Camelot Community Care, Inc.
01.2024 - Current
Teacher
La Petite Academy
03.2023 - 08.2023
Customer Care Advisor
Blackboard Inc.
07.2020 - 07.2021
Director
Underground Kids
08.2017 - 06.2019
Substitute Teacher
Kelly Educational Staffing
11.2016 - 08.2017
Help Desk Agent
Nielsen
01.2014 - 04.2015
Enumerator
The US Census Bureau
04.2010 - 06.2010
High school diploma or GED -
Port Charlotte High School
Bachelors - Social Work
Walden University
Associates of Arts in Mass Communications -
Hillsborough Community College