Berthine Canty
St. Petersburg,FL
Summary
Dynamic individual with hands-on experience in Horticulture & serving the community with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Family Support Worker
Camelot Community Care, Inc.
01.2024 - Current
- Transport clients and children to and from program placements, supervised visits, medical and dental appointments
- Prepare required reports and other documentation as instructed by unit supervisor
- Attend and participate in staff/professional trainings, meetings and supervision sessions
- May assist with administrative tasks and responsibilities such as answering agency phones, filing, completion of client referrals, drug test administration for clients
Teacher
La Petite Academy
03.2023 - 08.2023
- Provided classroom support
- Communicated daily attendance
- Provided care to infants and toddlers
- Attended parent-teacher meetings
- Created and prepared lesson plans
- Taught Toddler, Preschool, and VPK classes
Customer Care Advisor
Blackboard Inc.
07.2020 - 07.2021
- Resolving end-user inquiries by utilizing multiple technologies including phone, chat, and e-mail inquiries
- Managing and resolving identified client issues for assigned customer accounts
- Documenting information into a web-based ticketing system
- Searching and navigating the knowledge base to identify appropriate resolution for client issues
- Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
- Projecting a favorable image of the company to promote its objectives and goals that enhance client relationships
Director
Underground Kids
08.2017 - 06.2019
- Oversight and leadership of the Children's Lessons (Nursery- 5th grade)
- Hire, train, and involve new volunteers/teachers
- Communicate consistently with parents as well as provide the tools they need to grow in their leadership
- Create weekly lesson plans for teachers to lead children with Maintain the cleanliness of the children's classes
Substitute Teacher
Kelly Educational Staffing
11.2016 - 08.2017
- Direct the learning procedure
- Make use of instructional procedures and materials which are most suitable for attaining lesson goals
- Go through the attendance according to the procedures of the school
- Ensure an orderly and tidy classroom
- Ensure a sustainable relationship with parents, children, school personnel and members of the public by communicating in a confidential, polite and refined manner
Help Desk Agent
Nielsen
01.2014 - 04.2015
- Confer with households by telephone to provide information about Nielsen and our services, and obtain details of complaints
- Check to ensure that appropriate changes were made to resolve Panelist problems
Enumerator
The US Census Bureau
04.2010 - 06.2010
- Responsible for verifying household addresses and ensuring that all maps and address lists are correct
- Corrected any discrepancies encountered in existing census data
- Left notices of field visits at the household residency Collected census information, as well as documentation of hours, miles and expenses encountered by the census taker, and reported to a U.S
- Census Bureau crew leader
Education
High school diploma or GED -
Port Charlotte High School
Port Charlotte, FLBachelors - Social Work
Walden University
Minneapolis, MNAssociates of Arts in Mass Communications -
Hillsborough Community College
Tampa, FL05.2014
Skills
Certification
Driver's License, 01/01/19, 01/01/27
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Family Support Worker
Camelot Community Care, Inc.
01.2024 - Current
Teacher
La Petite Academy
03.2023 - 08.2023
Customer Care Advisor
Blackboard Inc.
07.2020 - 07.2021
Director
Underground Kids
08.2017 - 06.2019
Substitute Teacher
Kelly Educational Staffing
11.2016 - 08.2017
Help Desk Agent
Nielsen
01.2014 - 04.2015
Enumerator
The US Census Bureau
04.2010 - 06.2010
High school diploma or GED -
Port Charlotte High School
Bachelors - Social Work
Walden University
Associates of Arts in Mass Communications -
Hillsborough Community College
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