Berthony Jean

Facilitated accurate communication between patients, healthcare providers, and clients through professional Haitian Creole interpretation via VRI/OPI, supporting effective care and understanding across diverse settings.

• Delivered consecutive and simultaneous interpretation across healthcare, legal, insurance, emergency, business, and financial settings while maintaining confidentiality, cultural sensitivity, professionalism, and accuracy.
• Adapted to various dialects and communication needs while interpreting complex medical terminology through telephone and video platforms, ensuring clarity and accuracy.
• Delivered medical and general remote interpretation services to enhance communication in healthcare settings.

Provided professional medical and general Haitian Creole interpretation through VRI/OPI, facilitating accurate communication between patients and healthcare providers.

• Facilitated remote medical and general interpretation services to ensure clear communication between patients and healthcare providers.
• Delivered consecutive and simultaneous interpretation across healthcare, legal, insurance, emergency, business, and financial settings while maintaining confidentiality, cultural sensitivity, professionalism, and accuracy.
• Adapted to various dialects and interpreted complex medical terminology via telephone and video platforms, enhancing understanding in diverse communication contexts.

AMIKO – Santo Domingo, Dominican Republic

Customer Service & Administrative support

• Delivered professional customer service by promptly addressing client inquiries via phone and other communication channels.
• Resolved customer questions and requests with a focus on problem-solving while ensuring a courteous and professional interaction.
• Facilitated effective communication with customers and internal teams to achieve timely issue resolution while maintaining confidentiality and adhering to company procedures and service standards.
• Entered, updated, and maintained customer information and records accurately.

• Delivered face-to-face interpretation and sight translation in English and Haitian Creole across diverse environments, facilitating communication in hospitals, schools, churches, orphanages, and community settings.
• Translated documents for individuals with limited English proficiency (LEP) and service providers, ensuring preservation of speaker's meaning, tone, and intent.
• Applied active listening and cultural awareness to support clear communication and maintain confidentiality with sensitive information.
• Engaged in ongoing language training to enhance proficiency in medical terminology and cultural competency, supporting effective communication.