Bertily Sthilaire
Roanoke,AL
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into solutions. Specializing in both the Hospitality and Medical field with experience in Patient Care and Sales Coordination, Guest Service Satisfaction. knowledgeable in different medical and hotel software such as Epic, Opera/Opera cloud, OnQ, Delphi and Fosse
Overview
9
9
years of professional experience
Work History
FRONT OFFICE MANAGER
Five Towns Inn Hotel
05.2022 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Monitored customer service trends and provided insights to management team for further improvement
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
HOME HEALTH AIDE
Safe Haven Home Care
01.2019 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Monitored client health by performing routine pulse, temperature and blood pressure checks
- Developed rapport to create safe and trusting environment for care.
Front Desk Agent
Courtyard By Marriott
09.2022 - 02.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
SALES COORDINATOR
Hilton Garden Inn Hotel
02.2020 - 02.2023
- Kept detailed records of sales and customer information in Delphi and Onq software, updating database regularly to maintain top-notch service
- Created effective marketing and trade show material to educate and engage prospective clients in [Product or Service] offerings
- Improved productivity by increasing customer communication and responding to feedback
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Compiled client profiles and entered information into operating system.
DIRECT SUPPORT PROFESSIONAL
Ucpn
05.2015 - 12.2017
- Assisted disabled clients to support independence and well-being
- Maintained clean, safe and well-organized patient environment
- Monitored progress and documented patient health status changes to keep care team updated
- Administered medication as directed by physician
- Minimized injuries to staff or patients through support or restraint to control patient movements
- Assisted patients adjusting to hospital procedures using highly structured settings.
Education
Associate of Science - Health Administration
Berkley College
Newark, NJ06.2024
Skills
- Guest Registration
- Workflow Planning
- Data Entry
- Calendar Management
- Billing and Invoicing
- Credit and Collections
- Customer Service Management
Languages
Kreole
Native or Bilingual
Spanish
Professional Working
French
Professional Working
Timeline
Front Desk Agent
Courtyard By Marriott
09.2022 - 02.2023
FRONT OFFICE MANAGER
Five Towns Inn Hotel
05.2022 - Current
SALES COORDINATOR
Hilton Garden Inn Hotel
02.2020 - 02.2023
HOME HEALTH AIDE
Safe Haven Home Care
01.2019 - Current
DIRECT SUPPORT PROFESSIONAL
Ucpn
05.2015 - 12.2017
Associate of Science - Health Administration
Berkley College