Bertina Profita
Caregiver
Queen Creek,AZ
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Aim to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Entrepreneur (Sole Proprietor)
Self-employeed
12.2020 - 03.2023
- Managed 1000 layer birds and 200 broilers capacity poultry farm
- Managed and operated as MTN Mobile money agent (Registered Business)
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maximized staff productivity through effective delegation of tasks, performance evaluation feedback loops, and professional development opportunities.
- Interacted well with customers to build connections and nurture relationships.
Customer Support
GCB Bank PLC, CPC Head Office
09.2019 - 08.2020
- Data Entry and customer support, Interbank clearing
- Developed and maintained courteous and effective working relationships.
- Handling Customers compliant
- Processing Transactions
- Adaptable and proficient in learning new concepts quickly and efficiently.
Kindergarten Teacher
ANNSCO Preparatory School
11.2014 - 09.2015
- Planning, preparing and delivering lessons
- Attending social events
- Assessing and grading students work
- Helping students improve their listening, speaking, reading and writing skills through individual and group lessons
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
Sales Representative
Danitronix Electricals Ltd
05.2014 - 10.2014
- Answering client questions about credit terms, products, prices and availability
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Science - Bachelor of Commerce
Pentecost University College
Accra, Ghana06.2019
High School Diploma -
St. Francis Senior High Technical School
Akim Oda, Ghana05.2014
Skills
- Microsoft Office
- Fluent in English Language
- Team Management
- Good interpersonal skills
- Positive attitude and enthusiasm
- Accounting skills
- Excellent communication skills
- Teaching skills
- Patience
- Performance Improvement
- Business Leadership
Personal Information
- Date of Birth: 12/15/1995
- Gender: Female
- Nationality: Ghanaian
Certification
Fidelity Investments Customer Relationship Advocate Job Simulation on Forage -
February 2024
* Completed a simulation focused on learning customer service on the Fidelity
Investments team
* Navigated multiple customer calls effectively using active listening skills
Timeline
Entrepreneur (Sole Proprietor)
Self-employeed
12.2020 - 03.2023
Customer Support
GCB Bank PLC, CPC Head Office
09.2019 - 08.2020
Kindergarten Teacher
ANNSCO Preparatory School
11.2014 - 09.2015
Sales Representative
Danitronix Electricals Ltd
05.2014 - 10.2014
Associate of Science - Bachelor of Commerce
Pentecost University College
High School Diploma -
St. Francis Senior High Technical School
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