Bertina Desir
Miami,FL
Summary
Freshman Biology scholar aspiring to become a physician assistant, interested in using strategic solutions to perform high-level medicine. I am currently seeking an internship opportunity that would support me in establishing my medical skills in society and enhancing my professional foundation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
08.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services
Sales Associate
Five Below
06.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Biology
North Carolina A & T State University
Greensboro, NC05.2027
High School Diploma -
Miramar High School
Miramar06.2023
Skills
- Record Releases
- Reminder Calls
- Reading Comprehension
- Office Supplies and Inventory
- Patient Scheduling
- Charting and Clinical Documentation
Affiliations
Mentoring Tomorrow's Leaders
Student Government Association
National Honor Society
Certification
- First Aid/CPR Certified
- CMAA - Certified Medical Administrative Assistant
Timeline
Customer Service Associate
Walgreens
08.2022 - 08.2023
Sales Associate
Five Below
06.2021 - 08.2022
Bachelor of Science - Biology
North Carolina A & T State University
High School Diploma -
Miramar High School
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