Ny'shairell Graham
Jacksonville,FL
Summary
Manage large amounts inbound and outbound calls in a timely manner.Identifying members needs,clarify information,research every issue and providing solutions.I even build sustainable relationships and engage members by taking the extra mile. Ability to multitask,set priorities and manage time effectively. Members focus and adaptability to different personality types and strong phone and verbal communication skills along with active listening. Health Information Specialist with four years of experience with vast familiarity of healthcare clinical applications and software. Coordinates timely delivery of medical records and scans documents to secure patient files. Offers technical support to maintain computer systems and resolves technical issues while conducting staff training and development of instructional documentation.
Overview
11
11
years of professional experience
Work History
Health Information Specialist ||
Cioxhealth
04.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for medical records, services and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers about resolved issues and completed medical records requests to maintain high standards of customer service.
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed up with medical staff regarding missing information in patient records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Verified accuracy of patient information in medical records.
Customer Service Representative
Convergys
08.2017 - 04.2019
- Consistently provided friendly guest service and heartfelt hospitality.
- ability to handle surprises
- Calm under pressure
- Strictly followed all cash, security, inventory and labor policies and procedures.
Crew Trainer
McDonald's
05.2014 - 08.2017
- Consistently provided friendly guest service and heartfelt hospitality.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Operated the drive-through window and sales register quickly and efficiently.
Education
High School Diploma - undefined
Andrew jackson
Jacksonville, Fl2017
Skills
- Fast and efficient service worker
- Quick learner
- Friendly and helpful
- Point of Sale (POS) system operation
- Customer-oriented
- Service recommendations
- Client Service
- Professional telephone demeanor
- Route dispatch
- Medical terminology knowledge
- Medical Terminology
- Health Records Review
- Patient Health Information Access
- Records Pulling
- Informational Releases
- Customer Experience
- Record Releases
- Patient Data Management Systems
- ROI Evaluations
- Quality Patient Care
- Software Applications
Timeline
Health Information Specialist ||
Cioxhealth
04.2019 - Current
Customer Service Representative
Convergys
08.2017 - 04.2019
Crew Trainer
McDonald's
05.2014 - 08.2017
High School Diploma - undefined
Andrew jackson