Bertrand Pinette

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
• Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Built relationships with customers and community to establish long-term business growth.
• Implemented systems and procedures to increase sales.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Ordered inventory for what was most likely to sell also conducted Financing applications and paperwork to determine eligible financing opportunities.

• Created new accounts, reset passwords and configured access to servers and file management software for users.
• Kept hardware and software systems current with latest patches and current licenses.
• Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
• Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
• Increased overall company performance through improved IT uptime and cost reductions.
• Responsible for repair and operation of 14 locations. Maintained and repaired POS Equipment, fuel dispensers, and oil delivery trucks. Also Responsible for facility upgrades and training of management.

• Managed quality control and maintained high level of customer satisfaction.
• Followed safety practices to safeguard against injury and damage to property.
• Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
• Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
• Managed workflow and productivity of lower-level technicians to keep projects on task.
• Maintained test equipment to safety standards to drive process integrity and data validity.
• Delivered on-the-job training and development initiatives to new hires and contractors.
• Troubleshot systems and equipment and ran tests to make effective recommendations.
• Trained customers on proper operation, maintenance and safety of newly installed equipment.

Supervised Male Inmates in a maximum security prison. Conducted Security Checks. Supervised Inmates in work programs. Was responsible for the Safety and Well-being of Inmates. Managed hostile and violent Inmates. Responded to medical emergency's and riots. Conducted investigations and wrote disciplinary cases on Inmates.

The Unmanned Aircraft Systems Repairer supervises, inspects and performs maintenance functions, in UAS aviation field maintenance units (AVUM) and (AVIM). Repairs the aircraft electrical, avionics, radio frequency, propulsion, fuel, removes and replaces optical payload, and weapons systems to include the electrical, electronic, and mechanical systems associated with those systems; the Ground Control Station electrical and electronic systems; the Ground Data Terminal electrical, electronic, and radio frequency systems; takeoff and landing systems; and associated ground support equipment. Supervised all Maintenance, conducted QUQC, monitored Soldiers certifications and scheduled for re-certifications. Responsible for overseeing 24 hour a day Maintenance Crew while deployed in Iraq.Effective decision-maker in high-pressure environments. Supervised operation and organizational maintenance of weapons systems and specialized equipment. Coordinated training schedules and filed crucial administrative paperwork. Completed multiple fire prevention safety training. Commanded operations post, including personnel, weapons and equipment.

Defused hostile situations with superior negotiation techniques.Processed prisoners of war and captured documents.Effective decision-maker in high-pressure environments.Patrolled areas and allowed restricted area access for authorized personnel.Led military police teams in support of battlefield operations.Seized and secured numerous narcotics. Worked both as a Combat MP and a Garrison MP, Both in Fort Drum and Fort Huachuca. Has made over 1000 traffic stops for violations, participated in numerous investigations and has made over 100 arrests. Has emergency vehicle training and has driven a emergency vehicle over 10,000 miles without incident.