Bertude JOSEPH
Indianapolis,IN
Summary
Dynamic banker with a focus on customer service, cash management, and loan origination. Proven ability to enhance client satisfaction and streamline banking operations to drive success.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Banker
Huntington National Bank
4618 W 38th St
08.2022 - Current
- Managed daily banking operations to ensure compliance with regulatory standards.
- Assisted clients in account management, providing tailored financial solutions and support.
- Processed loan applications, ensuring accuracy and timely approvals for customers.
- Collaborated with team members to enhance customer service protocols and improve client satisfaction.
TELLER
PNC Bank
2001 W Washington St
03.2021 - 08.2022
- Processed daily transactions accurately and efficiently, ensuring compliance with banking regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance client satisfaction.
- Maintained cash drawer accuracy through diligent balancing and reconciliation procedures.
- Assisted in training new tellers on operational procedures and customer engagement techniques.
Education
Associate of Science - Accounting And Technology
Palm Beach State College
Lake Worth, FL04-2020
Bachelor of Science - Economic of Science
University of State of Haiti
Haiti08-2014
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Dispacther
- Goal planning
- Consumer banking
- Relationship building
- Customer Service-oriented
- Customer education
- Team coaching and training
- Developing customer relationships
- Know your customer
- Bank sales
- Follow-up skills
- Educating clients
- Opening and closing procedures
- Loan origination
- Loan closing
Accomplishments
- Optimized procedures in my role, increasing productivity 100%.
- Collaborated with team of 10 in the development of dispatch plan.
Certification
- Dispatcher Training and certification
- Data Entry
Languages
French
Native or Bilingual
Interests
- Virtual Reality
- Artificial Intelligence (AI) and Machine Learning
- Offering time and support to shelters for the homeless, women, and animals
- Volunteer Work
Timeline
Banker
Huntington National Bank
08.2022 - Current
TELLER
PNC Bank
03.2021 - 08.2022
Associate of Science - Accounting And Technology
Palm Beach State College
Bachelor of Science - Economic of Science
University of State of Haiti