Summary
Overview
Work History
Education
Skills
Timeline
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Berwina Kai

Lynnwood,WA

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

2
2
years of professional experience

Work History

Administrative Assistant

DSHS
Everett, WA
01.2024 - Current
  • Commenced as a CSS2 and elevated to AA3 position
  • Assisted in the coordination of daily operations for the management team
  • Monitored voicemails and managed calendars to assist with daily operations.
  • Use Microsoft Office Software and Vizio to process and sort tasks in the office
  • Assisted the safety committee in implementing essential office updates
  • Effectively balanced the office while maintaining CSS duties.
  • Managed the seamless working of office equipment including printers and copiers.
  • Contributed to the coordination of various special events and initiatives

Customer Service Specialist

DSHS
Everett, WA
08.2023 - 01.2024
  • Provided efficient processing of EBT, Orca Cards, gas cards, and bus passes for clients
  • Provides general program information to clients and the public
  • Scheduled vehicle reservations for state vehicle.
  • Evaluates the needs and initiates orders for office equipment, repairs, supplies and accepts deliveries and verifies orders
  • Assists with maintaining electronic and paper files and responds to inquiries and resolves problems.

Member Services Representative

Zipcar
Lynnwood, WA
05.2022 - 08.2023
  • Coordinated outreach and assisted members in returning cars to correct locations remotely
  • Managed outbound calls, emails, and text messages simultaneously alongside assisting field agent requests
  • Maintained high operational standards by reviewing tickets, providing agent feedback, and applying the correct 'Standard of operation'.
  • Handled customer complaints in an efficient and courteous manner.
  • Maintained accurate records of member interactions and transactions.

Education

High School Diploma -

John F. Kennedy High School
Silver Spring, MD
06-2003

Some College (No Degree) - Business Communications

Cosumnes River College
Sacramento, CA

Skills

  • Minute Taking
  • Scheduling
  • Research
  • Mail handling
  • Calendar Management
  • Data Entry
  • Document Control
  • Advanced MS Office Suite knowledge
  • Project Management
  • Microsoft Office Suite

Timeline

Administrative Assistant

DSHS
01.2024 - Current

Customer Service Specialist

DSHS
08.2023 - 01.2024

Member Services Representative

Zipcar
05.2022 - 08.2023

High School Diploma -

John F. Kennedy High School

Some College (No Degree) - Business Communications

Cosumnes River College

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Berwina Kai