Summary
Overview
Work History
Education
Skills
Core Strengths
Timeline
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Beshaar Alajji

Buffalo

Summary

Focused and technically sharp professional with years of direct experience resolving hardware, software, and mobile issues across retail and support roles. Aiming to bring precise, dependable troubleshooting and client support to Tesla’s technical operations.

Overview

7
7
years of professional experience

Work History

Sales Consultant

Cricket Wireless
01.2023 - Current
  • Serve as primary support for technical issues and service troubleshooting
  • Guide customers through mobile setup, SIM activation, and plan optimization
  • Resolve device problems with efficiency and clear communication

Sales Associate

Cellular Sales (Verizon)
01.2022 - 01.2023
  • Delivered in-depth troubleshooting for smartphones, accessories, and billing concerns
  • Translated complex tech issues into simple solutions for customers
  • Managed upgrades and data transfers while minimizing downtime

Consultant

Best Buy
01.2018 - 01.2022
  • Geek Squad Consultation Agent (2020 – 2022)
  • Diagnosed and resolved customer issues with desktops, laptops, and networking equipment
  • Handled malware removal, data recovery, and system optimization
  • Built trust through calm, clear communication and follow-through
  • Computer Sales Specialist (2018 – 2020)
  • Delivered expert hardware recommendations and tech consultations
  • Frequently resolved in-store computer issues and provided preventative advice
  • Acted as a go-to problem solver for both staff and walk-ins

Education

High School Diploma -

Lackawanna High School
Lackawanna, NY
06-2020

Skills

  • Computer Hardware & Software Troubleshooting
  • Fundamentals of network security
  • Familiarity with Windows and macOS systems
  • Mobile device setup expertise
  • CRM, POS, and Remote Diagnostic Tools
  • Client Communication & Issue Resolution
  • Customer experience enhancement

Core Strengths

  • Precise under pressure
  • Deep technical fluency
  • Natural communicator in high-stress scenarios
  • Client-first troubleshooting approach
  • Fast to adapt, faster to resolve

Timeline

Sales Consultant

Cricket Wireless
01.2023 - Current

Sales Associate

Cellular Sales (Verizon)
01.2022 - 01.2023

Consultant

Best Buy
01.2018 - 01.2022

High School Diploma -

Lackawanna High School

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