Beshoy Gerges
Chesterfield,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Service Desk Associate
Pearson Genesis Of Richmond
03.2023 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Church Servant
St. Mina And Pope Kyrillous Coptic Orthodox Church
Richmond, VA
01.2021 - Current
- Coordinate church events with other senior servants
- Serve in Sunday school
- Organize fundraising events
- Network with members of the community and assist them with anything they need
- Coordinate community outreach programs
Sales Associate
Kay Jewelers
03.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
America's Best Contacts And Glasses
01.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Science - Health Sciences
Brightpoint Community College
Midlothian, VA05.2023
High School Diploma -
Monacan High School
Richmond, VA06.2019
Skills
- Administrative Support
- Constructive Feedback
- Customer Preferences
- Sales Expertise
- Checking Guests In and Out
- Team Contribution
Languages
Arabic
Native or Bilingual
Timeline
Service Desk Associate
Pearson Genesis Of Richmond
03.2023 - Current
Sales Associate
Kay Jewelers
03.2022 - 03.2023
Church Servant
St. Mina And Pope Kyrillous Coptic Orthodox Church
01.2021 - Current
Sales Associate
America's Best Contacts And Glasses
01.2021 - 12.2022
Associate of Science - Health Sciences
Brightpoint Community College
High School Diploma -
Monacan High School
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