Summary
Overview
Work History
Education
Skills
Referencesavailable
Timeline
Generic

Beshoy Rofaeal

Woodbridge,NJ

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

15
15
years of professional experience

Work History

Shift Manager

Sultana Hookah Lounge
10.2023 - Current
  • Promoted a positive work environment through open communication and constructive feedback.
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Deputy Station Manager (Sales & customer service)

Aeroflot (Russian Airlines)
8 2018 - 2 2023
  • Delivered premium customer service to Aeroflot and Rossiya passengers
  • Ticketing and reservation using the Sabre system
  • Presentation of the airline, Decision Making and Strategy planning
  • Supervision and assistance of other sales agents
  • Recruited and trained new employees
  • Counters and ramp supervision to ensure applying airline standards and provided assistance when problems beyond the level of their expertise occurred
  • Checked and admitted the details of the flight and passengers on various computer systems
  • Maintained security and organization of the passengers in all airport areas
  • Supported and guided other Aeroflot stations across Egypt
  • Handled VIP flights through arranging all needed services and provided assistance to the crew.

Graphic Designer

Harmony Cad Center (for Advertising)
08.2009 - 08.2018
  • Color separation using all the graphic programs
  • Designing and montaging (book, magazines, brochures, business cards).

Education

Faculty of Commerce, Accounting Department -

Ain Shams University

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Certificate - learning the ticketing process using the Sabre reservation program

Graphic Diploma in (Photoshop, Illustrator, in design, Freehand, Corel draw, Quark Express) - undefined

The Russian Culture Center (RCC)

Skills

Professional in Adobe products (Photoshop, Illustrator & in design)

Excellent Knowledge in (Freehand & Corel draw)

Professional in montage

Professional in Creating and designing cutting forms for boxes

V good Knowledge of web design

Excellent Knowledge of Microsoft Office

Ticketing and reservation using the Sabre system

Great interpersonal skills

Fast learner

Punctual

Accountable

Team player

Customer-service oriented with a strong managerial skill set

English (Excellent)

Russian (Good)

Arabic (Native)

Referencesavailable

True

Timeline

Shift Manager

Sultana Hookah Lounge
10.2023 - Current

Graphic Designer

Harmony Cad Center (for Advertising)
08.2009 - 08.2018

Deputy Station Manager (Sales & customer service)

Aeroflot (Russian Airlines)
8 2018 - 2 2023

Faculty of Commerce, Accounting Department -

Ain Shams University

undefined

Certificate - learning the ticketing process using the Sabre reservation program

Graphic Diploma in (Photoshop, Illustrator, in design, Freehand, Corel draw, Quark Express) - undefined

The Russian Culture Center (RCC)

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Beshoy Rofaeal