Austin Caldwell
Laconia,NH
Summary
Experienced sales specialist highly effective at achieving sales goals on a consistent basis in competitive, fast-paced sales environments by applying exceptional verbal and written communication strengths along with detailed knowledge of company products and deep customer relations expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Sales Specialist/Shift Leader Manager
D'Angelo Grilled Sandwiches
Laconia, NH
01.2023 - Current
- Trained new hires on proper sanitization and meal preparation standards.
- Improved performance of team members resulting in high-quality meals produced daily.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints in a timely manner.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Developed key customer relationships to increase sales.
- Established processes for tracking leads from initial contact through closure of sale.
Detailer/Buffer
Ghetty Shine
Gilford, NH
06.2022 - 12.2022
- Corrected gel coat damage using compound and various orbital/high speed tools and polishers
- Applied ceramic coating to cars and boats
- Detailed boats and cars to like new condition
- Communicated effectively with customers regarding services offered by the business.
- Provided excellent customer service at all times by responding promptly to inquiries.
- Trained new employees on proper use of cleaning products and techniques.
Support Technician
Dave and Busters
Roseville, CA
07.2016 - 04.2019
- Provided excellent customer service while promoting a safe and family friendly environment
- Leader in promotional sales for three years
Education
High school or equivalent - Multimedia
Belmont High School
Belmont, NH06.2016
Skills
Customer Service
- Conflict Resolution
- Customer Relations
- Quality Control
- Negotiation
- Empathy
- Active Listening
- Caregiving
- Order Processing
- Professional telephone demeanor
- Objection Management
- Process Optimization
- Product Knowledge
- Service Upselling
Sales Specialist
- Promotional Sales
- Team Collaboration
- Strategic analysis
- Competitor Analysis
- Prospecting skills
- Client Relations
Computer Skills/User Experience Design
- Adobe Illustrator
- Adobe Photoshop
- Graphic design
- Energy Optimization
- Waste Reduction
Affiliations
- Co-Founder of Mixing/Mastering Music Studio
- Google Career UX/UI Design Certificate Student
- Nature Enthusiast/Environmentalist
Certification
Learn2Serve Food Protection Manager
Electric Power Systems
Start the UX Design Process
Foundations of User Experience (UX)
Conduct UX Research and Test Early Concepts
Build Wireframes and Low-Fidelity Prototypes
Create High-Fidelity Designs and Prototypes in Figma
Timeline
Restaurant Sales Specialist/Shift Leader Manager
D'Angelo Grilled Sandwiches
01.2023 - Current
Detailer/Buffer
Ghetty Shine
06.2022 - 12.2022
Support Technician
Dave and Busters
07.2016 - 04.2019
High school or equivalent - Multimedia
Belmont High School
Learn2Serve Food Protection Manager
Electric Power Systems
Start the UX Design Process
Foundations of User Experience (UX)
Conduct UX Research and Test Early Concepts
Build Wireframes and Low-Fidelity Prototypes
Create High-Fidelity Designs and Prototypes in Figma
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