Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherynn Gifford

Fort Smith,AR

Summary

Proven leader with extensive experience at Cracker Barrell Old Country Store, adept in team supervision and customer service management. Excelled in conflict resolution and cash handling, enhancing customer satisfaction and operational efficiency. Demonstrated ability to motivate teams and streamline processes, significantly contributing to workplace productivity and client support excellence.

Overview

11
11
years of professional experience

Work History

Restaurant Shift Leader

Cracker Barrell Old Country Store
02.2014 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

CNA

Covington Court Health and Rehab
11.2021 - 08.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Call Center Representative

AFS Technologies
04.2018 - 11.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Education

Diploma -

Mountainburg High School
Mountainburg, AR
05.2014

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Flexible Schedule
  • Team motivation
  • Strong verbal and written communication
  • Training Assistance
  • Customer Service Management
  • Team Supervision
  • Team Collaboration and Leadership
  • Conflict Resolution
  • Assigning Work
  • Complaint resolution
  • Sales and Upselling
  • Shift Paperwork Completion
  • Role Modeling
  • Client Service
  • Shift Scheduling
  • Client Support

Timeline

CNA

Covington Court Health and Rehab
11.2021 - 08.2023

Call Center Representative

AFS Technologies
04.2018 - 11.2021

Restaurant Shift Leader

Cracker Barrell Old Country Store
02.2014 - Current

Diploma -

Mountainburg High School

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Katherynn Gifford