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Charles Frankenfield
Philadelphia,United States
Summary
Highly skilled Accounts Receivable Specialist with over 30 years of experience in both the auto finance and banking industry with an expertise in account resolution and strong customer service skills.
Overview
34
34
years of professional experience
Work History
Recovery Loan Specialist
Flagship Financial Group
Chadds Ford, Pa
07.2013 - 04.2026
- Ranked as one of the top Recovery Specialist for the past ten years.
- Handled complex cases.
- Led successful negotiations.
- Resolved escalated customer service issues.
- Minimized potential loss.
- Maintained full compliance with industry regulations.
- Resolved high-risk recovery issues.
- Managed accounts over [120] days past due.
- Located debtors.
- Trained junior team members on best recovery practices.
- Negotiated payment arrangements.
- Traced assets.
- Maintained compliance with federal, state, and company regulations.
Repossession Coordinator
Wells Fargo Auto Finance
Chester, Pa
09.2003 - 04.2012
- Establish up to date payment arrangements on accounts over 80 days past due.
- Assigned and reassigned accounts to repossession vendors and maintain close contact.
- Investigate "Skip" accounts utilizing Fastdata, Clear, Accurint, TLO.
- 2005 Six Sigma First quarter Process improvement Suggestion award winner
Aviation Boatswain Mate
US Navy
Norfolk, Va
11.1984 - 02.1992
- Safe handling and movement of various aircraft aboard Aircraft Carrier USS Dwight D. Eisenhower (CNV 69)
- Firefighting training
Education
Associate of Arts - Visual Communications
Art Institute of Philadelphia
Philadelphia, PA01-1990
Skills
- Risk assessment and mitigation
- Account charge-off reduction strategies
- Customer service conflict resolution
- Skip tracing techniques
- Mediation and dispute resolution
- Settlement negotiation on high-risk accounts
- Asset repossession coordination
- Ability to meet and surpass KPIs
- Familiarity with skip tracing software tools
- Payment plan negotiation
- Negotiation and settlement skills
- Skip tracing and locating debtors
Timeline
Recovery Loan Specialist
Flagship Financial Group
07.2013 - 04.2026
Repossession Coordinator
Wells Fargo Auto Finance
09.2003 - 04.2012
Aviation Boatswain Mate
US Navy
11.1984 - 02.1992
Associate of Arts - Visual Communications
Art Institute of Philadelphia