Eula Reyes

Take inbound and outbound calls from clients to get new loan applications both in English and Spanish. Fast paced multi-tasking and data gathering with the use of advanced software such as Excel, Power BI, Microsoft Word, Teams, Outlook, and other POS. Practice fraud prevention while gathering external documents. Know how to analyze data from credit reports. Calculate approval quotes for customers to provide options that aligns with benefits. Licensed to sell insurance products.

• Evaluated loan applications for creditworthiness and compliance with company guidelines.
• Assisted clients in understanding loan products and repayment options effectively.
• Processed loan documentation, ensuring accuracy and completeness before submission.
• Collaborated with team members to streamline workflow and improve customer service.
• Implemented best practices for data entry in loan management systems, reducing errors.
• Mentored new staff on processes, enhancing team knowledge and performance consistency.
• Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing important tasks first.
• Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
• Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.

• Processed daily transactions efficiently, ensuring accuracy and compliance with credit union policies.
• Assisted members with account inquiries, providing exceptional customer service and support especially using the online website and mobile app.
• Utilized banking software to manage account records and facilitate seamless operations.
• Maintained cash drawer integrity through regular balancing and reconciliation procedures.
• Educated members on services and products, enhancing member engagement and satisfaction.
• Supported training of new staff on systems and procedures, fostering a knowledgeable team environment.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

• Greeted and assisted guests with check-in and check-out procedures, ensuring a seamless experience.
• Managed reservations using property management software, optimizing room assignments for efficiency.
• Responded to guest inquiries and resolved issues promptly, enhancing customer satisfaction.
• Coordinated housekeeping services to maintain cleanliness standards across all guest areas.
• Trained new staff on front desk operations and customer service best practices, fostering team development.
• Maintained an organized front desk area, contributing to a welcoming environment for guests upon arrival.
• Resolved guest concerns with empathy and professionalism, resulting in positive feedback from clients.

• Operated multi-line phone system to manage incoming and outgoing calls efficiently.
• Assisted in scheduling appointments and maintaining organized call logs for reference.
• Handled auto service paperworks using POS system to complete transactions.
• Entered data for new vehicle inventories.
• Made outbound calls to insurance companies to ensure customer has full coverage insurance to use with rental vehicles.
• Received incoming calls and paged individuals and departments over PA system.