Summary
Overview
Work History
Education
Skills
Timeline
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Dawana West

Harvey,LA

Summary

Dynamic and results-oriented professional with extensive experience in financial services, notably as a Branch Manager at Cash Cow. Excelled in loan structuring and risk evaluation, significantly enhancing customer satisfaction and loyalty through expert financial planning and personalized service. Demonstrated exceptional mentorship abilities, fostering team growth and operational excellence.

Overview

7
7
years of professional experience

Work History

Personal Loan Specialist

One Main Finanical
06.2021 - Current
  • Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
  • Utilized advanced software tools to efficiently manage client data and monitor performance metrics across the portfolio of loans handled.
  • Negotiated favorable terms for clients, securing competitive interest rates
    and flexible repayment options whenever possible.
  • Developed strong relationships with customers, fostering trust in our services and increasing repeat business.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Processed loan applications and monitored progress from start to finish.

Branch Manager

Cash Cow
01.2018 - 06.2021
  • Resolved customer issues with prompt solutions to maintain positive relationships.
  • Developed team members through mentorship and training to enhance skillsets.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Processes money services transactions; Cash Handling.
  • ● Communicates the benefits of company products and programs during transactions.
  • ● Ensures loan applications are complete, accurate and verified to maintain proper customer files.
  • ● Supervises and participates in all phases of account management.
  • ● Explains contracts to customers thoroughly and ensures all necessary documents are completed and signed by both parties to meet federal, state and local requirements

Education

High School Diploma -

Nathan B. Forrest
Jacksonville, FL
06-2009

Skills

  • Loan structuring
  • Risk evaluation
  • Goal oriented
  • Loan servicing
  • Loan closing
  • Collections experience

Timeline

Personal Loan Specialist

One Main Finanical
06.2021 - Current

Branch Manager

Cash Cow
01.2018 - 06.2021

High School Diploma -

Nathan B. Forrest

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Dawana West