Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Adriana Hunter

Bedford Heights,OH

Summary

Dynamic Personal Loan Specialist with a proven track record at One Main Financial, excelling in loan structuring and risk evaluation. Achieved improved loan approval rates through effective client assessments and negotiations. Known for goal-oriented strategies and exceptional customer service, fostering trust and empowering clients in their financial decisions.

Professional with strong background in personal finance, skilled in loan application processing, risk assessment, and customer relationship management. Known for effective team collaboration, adaptability to changing needs, and achieving measurable results. Expertise in financial analysis, client communication, and regulatory compliance. Reliable and results-driven, consistently delivering high standards of performance and client satisfaction.

Overview

9
9
years of professional experience

Work History

Personal Loan Specialist

One Main Financial
03.2022 - 06.2025
  • Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
  • Negotiated favorable terms for clients, securing competitive interest rates and flexible repayment options whenever possible.
  • Maintained up-to-date knowledge of industry trends, ensuring accurate information was provided to clients.
  • Improved loan approval rates by conducting thorough applicant evaluations and credit assessments.
  • Ensured compliance with federal regulations and company policies throughout all stages of the loan process.
  • Implemented process improvements that reduced errors in applications, resulting in faster turnaround times for approvals.
  • Participated in ongoing professional development opportunities, staying current on best practices in the lending industry.
  • Utilized advanced software tools to efficiently manage client data and monitor performance metrics across the portfolio of loans handled.
  • Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
  • Coordinated closely with underwriters to ensure accurate documentation and expedited processing times for each application.
  • Performed risk analysis for each applicant, minimizing potential losses from defaulted loans.

Intake Specialist

CHN Housing Partners
04.2021 - 02.2022
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.

Commercial Collections Representative

MB&W
02.2020 - 04.2021
  • Reduced outstanding debts by diligently monitoring assigned accounts and implementing collection strategies.
  • Enhanced customer relationships through effective negotiation of payment arrangements.
  • Reviewed credit applications, providing data-driven recommendations for approval or denial based on risk assessment.
  • Documented all collections activities in CRM systems, ensuring proper tracking and reporting of progress.
  • Developed tailored solutions for clients facing financial hardship, fostering trust while securing payments towards outstanding balances.

Collections Specialist

National Enterprises
07.2016 - 02.2020
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Counseled debtors on payment options and arranged installment agreements.
  • Trained new team members on scripts, company services, and collection strategies.

Education

George V. Voinivich Reclaimation Academy
Cleveland, OH

Skills

  • Loan structuring
  • Risk evaluation
  • Goal oriented
  • Loan servicing
  • Loan origination
  • Loan closing
  • Collections experience

Accomplishments

  • Collaborated with team of people in the development of Rental Assistance for Cuyahoga County to prevent eviction.
  • Achieved Ruby level in Sales through effectively helping with customers concerns regarding their loan and products that are optional and going over each product in detail so the customer could understand what they are purchasing.
  • Resolved product issue through consumer testing.

Timeline

Personal Loan Specialist

One Main Financial
03.2022 - 06.2025

Intake Specialist

CHN Housing Partners
04.2021 - 02.2022

Commercial Collections Representative

MB&W
02.2020 - 04.2021

Collections Specialist

National Enterprises
07.2016 - 02.2020

George V. Voinivich Reclaimation Academy

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Adriana Hunter