BESIANA STEFA
Bronx,NY
Summary
Quality-driven Outreach Lab Supervisor bringing 15-year lab experience and business education to help organizations develop and maintain detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Outreach Laboratory Supervisor
New York-Presbyterian Hospital
Bronx, York
08.2018 - Current
- Supervised and coached the team of two phlebotomists during their daily tasks and ensured smooth operations of the team of two phlebotomists during their daily tasks and ensured smooth operations of the lab
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup
- Processed monthly reports for department performance
- Regularly evaluated employee performance, provided feedback, and assisted, coached and disciplined staff as needed
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Obtained a variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
- Prepared blood-collecting equipment to draw blood and safely store and transport samples
- Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Used Microsoft Word and other software tools to create documents and other communications
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
Phlebotomist
New York Presbyterian Lawrence Hospital
Bronxville, New York
04.2013 - 05.2018
- Drawing over 50 patients per day and prepared specimens for analysis
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
- Established proper chronological priorities in testing and performed diagnostic and therapeutic laboratory procedures
- Processed, separated, and appropriately stored hundreds of specimens to be delivered to their respective departments or other labs for further testing.
Education
Associate of Science - Nursing
Wayne County Community College District
Taylor, MI01.2008
Master of Science - Business Leadership
Concordia College
Bronxville, NY05.2021
Bachelor of Science - Health Care Administrative
Concordia College
Bronxville, NY2017
Skills
- Strong team leader and supportive coach for staff to grow and achieve organizations goals
- Strong Problem Solver and Superior Office Management Skills
- Experienced with laboratory procedures and regulatory requirements
- Excellent communication and time management skills
- Superior Patient Care/Customer Service
- Knowledgeable about all areas of phlebotomy
- Expert with Care Evolve Med-itech Epic
- Patient Admission
- Constructive Feedback
- Employee Motivation
- Patient Relations
- Customer Satisfaction
- Data Recording
- Outreach Programs
- Outreach strategies
Languages
Albanian
Native or Bilingual
Timeline
Outreach Laboratory Supervisor
New York-Presbyterian Hospital
08.2018 - Current
Phlebotomist
New York Presbyterian Lawrence Hospital
04.2013 - 05.2018
Associate of Science - Nursing
Wayne County Community College District
Master of Science - Business Leadership
Concordia College
Bachelor of Science - Health Care Administrative
Concordia College
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