Besmir Zaku
Harrisburg,Pennsylvania
Summary
Dynamic entrepreneur Besmir Zaku, with a proven track record from B & M Landscaping Srv LLC to One-Call Ambulance LLC, excels in strategic planning and relationship building. Leveraged expertise in business management and human resource management to enhance operational efficiency and foster employee loyalty, significantly reducing turnover and driving profitability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner
One-Call Ambulance LLC
03.2020 - Current
- The year 2022: I, Besmir Zaku, Initiated my application in Pennsylvania to become an ambulance provider. After two years, I received my license from the Pennsylvania Department of Health (DPH), Office of Emergency Medical Services (OEMS), and subsequently formed One-Call Ambulance LLC.
- Manage day-to-day business operations.
- Established foundational processes for business operations.
- Implement innovative programs to increase employee loyalty and reduce turnover.
Owner
Eagle Medical Transport LLC
12.2018 - Current
- 2018-Present: Owner of Eagle Medical Transport LLC, managing a team of 6 employees. We provide Non-Emergency Medical Transportation (NEMT) wheelchair services throughout the State of Connecticut, serving hospitals, dialysis centers, chemotherapy facilities, and more.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Owner
B & M Landscaping Srv LLC
06.2007 - 01.2018
- 2007-2018: Owned B & M Landscaping Services LLC, successfully operating it with 13 employees until selling the business for a substantial amount. This decision allowed me to pursue a career in healthcare.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Wilby High School
Waterbury, CTSkills
- Social media control
- Marketing tactics
- Business launch
- Sales management
- Business administration
- Project estimating
- Sales leadership
- Contract management
- Small business operations
- Cost reduction
- Client service
- Staff management
- Team oversight
- Employee development
Certification
National Registry of Emergency Medical Technicians.
Pennsylvania (EMT) Emergency Medical Technician
Connecticut (EMT) Emergency Medical Technician
Timeline
Owner
One-Call Ambulance LLC
03.2020 - Current
Owner
Eagle Medical Transport LLC
12.2018 - Current
Owner
B & M Landscaping Srv LLC
06.2007 - 01.2018
High School Diploma -
Wilby High School
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