Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bessie Kaniho

Bessie Kaniho

Spanish Fork,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Self Employed

AlohaBessMaid
12.2019 - 11.2023
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Emptied trashcans and transported waste to collection areas.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Removed trash, debris and other waste materials from premises.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Determined objectives, set priorities and established and met target dates.

Host/server Assistant/server

Hawaiian Style Cafe
08.2018 - 11.2019
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Greeted customers warmly to provide exceptional customer service.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Assisted with dining room set up prior to and after service period.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Assisted customers with seating and menu selections to support fast-paced restaurant operations.
  • Supported fast table turnover by taking customer orders and payments accurately and efficiently.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted wait staff with timely food delivery and guest requests.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted customers with carry-out service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Processed payments for orders and provided customers with change.
  • Engaged in suggestive selling and other sales techniques.

Server

Village Inn Pancake House
05.2017 - 08.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.

Server Shift Leader

Outback Steakhouse
09.2014 - 05.2017
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

HighSchool Diploma -

Midwest Christian Academy
Bloomington ,ILLINOIS
08.1998

K-5-7th -

Hanalani
Mililani Town, HI
10.1993

Skills

  • Public Speaking
  • Excellent Communication
  • Verbal Communication
  • Good Telephone Etiquette
  • Team building
  • Analytical and Critical Thinking
  • Attention to Detail
  • Time Management
  • Task Prioritization
  • Self-Directed
  • Organization and Time Management

Timeline

Self Employed

AlohaBessMaid
12.2019 - 11.2023

Host/server Assistant/server

Hawaiian Style Cafe
08.2018 - 11.2019

Server

Village Inn Pancake House
05.2017 - 08.2018

Server Shift Leader

Outback Steakhouse
09.2014 - 05.2017

HighSchool Diploma -

Midwest Christian Academy

K-5-7th -

Hanalani

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Bessie Kaniho