Results-oriented professional with over 20 years of experience in customer and patient services. Seeking a challenging position where my strong work ethic, excellent communication skills, and adeptness at quickly learning new information can contribute to organizational success.
Hi, I’m
Bonnie Kelly
Spanish Fork,UT
Summary
Overview
14
years of professional experience
1
Certification
Work History
Atlas Epigenetics
Lead Endermologie Therapist & Office Assistant
01.2019 - 01.2025
Job overview
- Certified and trained Esthetician and Endermologie Therapist with over 1200 hours of treatment.
- Administer Endermologie treatments using specialized equipment that employs motorized rollers and suction to massage and manipulate the skin.
- Conduct client consultations, analyze skin conditions, and recommend personalized Endermologie treatment plans.
- Administer treatments, ensuring safe and effective outcomes in line with established protocols.
- Educate clients on treatment benefits, provide post-care guidance, and address inquiries for enhanced satisfaction.
- Maintain accurate client records, perform equipment maintenance, and uphold hygiene and safety standards.
- Certified Endermologie Specialist with 6+ years of clinical experience in body contouring and lymphatic stimulation. Skilled in treatment planning, client education, and achieving measurable outcomes in cellulite reduction and skin toning.
- Delivered tailored Endermologie treatments (LPG technique) for body and facial applications, averaging 15–25 sessions per week.
- Conducted comprehensive consultations, assessed contraindications, and developed individualized treatment plans to meet client goals.
- Achieved a 90–95% client satisfaction rate and increased repeat bookings by 30% through outcome-focused care and follow-up.
- Tracked and documented progress with before/after photography and measurements; reported measurable reductions in circumference and visible cellulite for 70%+ of clients.
- Trained and mentored 4 new technicians on Endermologie protocols, sanitation, and client consultation techniques.
Merit Dental
Receptionist/Front Office
01.2024 - 01.2024
Job overview
- Greeted and assisted patients with check-in, scheduling, and treatment coordination.
- Verified Insurance coverage
- Managed incoming calls, appointment reminders, and daily schedule organization.
- Collected payments and maintained accurate patient billing records.
- Supported dental staff, ensuring smooth communication and positive patient experience.
East Mountain Dental
Office Manager
01.2022 - 01.2023
Job overview
- Skillfully managed insurance verification, accounts receivable, scheduling, and treatment plans.
- Oversaw staff, conducted staff meetings, and ensured the smooth operation of daily activities.
- Handle patient inquiries, concerns, and complaints, demonstrating exceptional customer service skills to maintain a positive patient experience.
- Oversee daily operations, managing a team of 12 administrative staff and ensuring efficient workflow in a busy dental practice.
- Regularly verifying patient insurance coverage and communicating with insurance companies for accurate billing.
Dr. Scott M. Healey DMD
Lead Dental and Front Office Assistant
01.2015 - 01.2019
Job overview
- Supporting dental procedures by preparing instruments, sterilizing equipment, and providing chairside assistance.
- Interacting with patients to explain procedures and address concerns.
- Taking dental X-rays and ensuring proper diagnostic images
- Supervising other dental assistants, assigning tasks, and ensuring clinical efficiency.
- Training new dental assistants on office protocols and best practices.
- Managing the appointment schedule, coordinating with patients, and ensuring a smooth daily flow.
- Greeting and checking in patients, verifying insurance, and handling paperwork. Handling billing, insurance verification, and financial arrangements with patients.
- Acting as a point of contact for patient inquiries and concerns.
- Maintaining accurate patient records in compliance with healthcare regulations.
- Processing payments, managing accounts receivable, and handling financial transactions.
MonaVie
Customer Support
01.2011 - 01.2014
Job overview
- Assisting with order processing, tracking shipments, and managing returns.
- Maintaining a positive and professional tone in written and verbal communication with customers.
- Managing multiple customer inquiries simultaneously while maintaining a high level of service.
- Providing expertise in troubleshooting technical issues for products or services.
- Provided customer support and technical support to 20 customers daily.
- Handled over 100 customers daily and supported civilians and contractors to foster relationships with diverse groups.
Education
Renaissance AcademieProvo, UT
Licensed Master Esthetician
05.2020
University Overview
- 1200 hours completed
- Certified in PCA product knowledge
- Attended Image conferences on product knowledge
- Attended extra training provided by the school such as PCA and Image product trainings
- Attended microneedling courses by Simply Skin
Practical Dental AssistingLindon, UT
Dental Assistant Certificate
05.2015
University Overview
- Studied office administration as part of dental assistant program
- Proficient in Microsoft Office (Excel, Word, PowerPoint) as well as dental office administration software
Boise State UniversityBoise, ID
Dental Assistant Certificate
05.2008
University Overview
- Completed 40 hours of service in community dental clinic
- Earned certification in all six expanded functions
LPGFort Lauderdale, FL
No Degree from Endermologie
10-2023
University Overview
Skills
- Insurance Verification
- Accounts Receivable
- Scheduling
- Treatment Plans
- Staff Management
- Excel Spreadsheets
- Dental Procedures
- Office Administration
- Multitasking
- Problem Resolution
- Communication
- Takes initiative to learn new skills or processes
- Collaborates with others in fast-paced, team-oriented environment
- Leads by example through a positive attitude, productive approach to each day, and patient-focused problem solving
- Trained in facials, microneedling, chemical peels, microdermabrasion, laser, etc
Accomplishments
Accomplishments
15+ years of combined clinical and administrative experience in dental and esthetic settings
Proven record of boosting client satisfaction operational efficiency, and repeat business
Certification
- Endermologie / LPG certified technician
- Licensed Esthetician (Utah)
- CPR / First Aid (if applicable)
- OSHA Bloodborne Pathogens (if applicable)
- Certifications & training Certified through LPG, Fort Lauderdale, Florida 2023
Timeline
Receptionist/Front Office
Merit Dental
01.2024 - 01.2024
Office Manager
East Mountain Dental
01.2022 - 01.2023
Lead Endermologie Therapist & Office Assistant
Atlas Epigenetics
01.2019 - 01.2025
Lead Dental and Front Office Assistant
Dr. Scott M. Healey DMD
01.2015 - 01.2019
Customer Support
MonaVie
01.2011 - 01.2014
Practical Dental Assisting
Dental Assistant Certificate
Boise State University
Dental Assistant Certificate
Renaissance Academie
Licensed Master Esthetician
LPG
No Degree from Endermologie