Bessy Antunez
Beaufort
Summary
I AM A SELF-MOTIVATED INDIVIDUAL WITH AN ACCOMPLISHED PROFESSIONAL CAREER IN PUBLIC AND MEDICAL SERVICES. I AM SKILLED WITH TENETS AND METHODOLOGIES DESIGNED TO IDENTIFY AND ENGAGE IN CUSTOMER SERVICE AND WORK PERFORMANCE.
Quality-driven Lighting Technician with impressive history of success delivering projects on time and in alignment with strict budgets. Adept in analysis and planning of equipment and system needs to address requirements across diverse entertainment venues. Strategic in driving efforts of lighting crew, ensuring proper allocation of resources.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Outdoor lighting technician
Nitelites
08.2021 - 01.2024
- Customer interaction
- Prepare material for installation
- Ensure that the installation process meets customer expectations
- Lead the team to complete installation
- Report to project manager
office cleaning part time
Commercial cleaning
08.2016 - 07.2022
- Dusting, sweeping, mopping, and vacuuming
- Clean and sanitize restrooms, break rooms, and other common areas
- Empty trash receptacles and replace liners
- Restock supplies: paper towels, toilet paper, and soap
Customer Service Representative
ROCKVILLE CHIROPRACTIC
01.2020 - 07.2021
- RESPONSIBLE FOR ENSURING OPERATIONAL AND FISCAL ACCOUNTABILITY REGARDING PATIENT INTERACTION AND ACTIVITIES
- ENSURE ALIGNMENT WITH THE EXPECTED ACCOMPLISHMENTS OF THE ORGANIZATION SERVICES, MISSIONS, GOALS AND OBJECTIVES
- ADDRESS PATIENT SCHEDULING, BILLING, AND FOLLOW-UPS IN A PROFESSIONAL MANNER WHICH PRODUCED SATISFACTORY RESULTS AND SOLUTIONS
- MAINTAIN RESERVATIONS IN ASSOCIATION WITH INDIVIDUALS, LAWYERS, AND BUSINESSES
- PERFORM FOLLOW-UP OPERATIONS ALIGNED WITH CONTINUING PATIENT CARE AND WELFARE PER THE PHILOSOPHY AND OF THE ORGANIZATION
Customer Service Associate
Value City Furniture
01.2018 - 10.2018
- Identified and assessed customers' needs to achieve satisfaction.
- Handled customer complaints and provided appropriate solutions and alternatives within the time limits.
- Tracked customer satisfaction levels and assist in determining ways to improve customer service
LÁ CASITA RESTAURANT
08.2016 - 01.2018
- Hired, trained and supervised restaurant staff of 10 to uphold service standards, food quality, and customer satisfaction and retention.
- Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales.
- Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.
- Built and supported effective relationships with all teammates, peers and supervisors to effectively lead.
Customer Service Representative
DUNKIN DONUTS
12.2014 - 07.2016
- ENGAGE AND ASSIST CUSTOMER BY SHARING OUR SERVICES AND PRODUCTS IN AN INFORMATIVE AND HELPFUL MANNER
- PROVIDE SERVICES AND PRODUCTS PER CUSTOMER'S REQUEST IN A PROMPT, PROFESSIONAL MANNER
- MAINTAIN KNOWLEDGE OF CURRENT MENU ITEMS, GARNISHES, INGREDIENTS, AND PREPARATION METHODS
- ENSURE A STERILE, CLEAN ENVIRONMENT PER HEALTH CODES AND ORGANIZATION SAFE HANDLING STIPULATIONS
- PROACTIVELY ASSESS CUSTOMER SATISFACTION AND REVIEW CUSTOMER INPUT TO ACTIVELY IMPROVES PRODUCES AND SERVICES
- MANAGE LINE OPERATIONS TO ENSURE PROMPT, PROFESSIONAL CUSTOMER SERVICE WAS PROVED
Education
High school graduate -
Maryland High School
Skills
- Front Desk
- Data Entry
- Billing
- Customer Service
- Project Scheduling
- Schedule Management
- Microsoft
- Clerical Experience
- Inventory
- Management
- Laboratory Experience
- Outdoor lighting installation
- Electrical knowledge
- Team leadership
- Customer service
- Safety compliance
- Problem solving
- Time management
- Communication skills
- Material preparation
- Troubleshooting issues
- Cable management
- Lighting maintenance
- Outdoor lighting
- Lighting repair
- Lighting installation
Certification
Driver's License, SC
Timeline
Outdoor lighting technician
Nitelites
08.2021 - 01.2024
Customer Service Representative
ROCKVILLE CHIROPRACTIC
01.2020 - 07.2021
Customer Service Associate
Value City Furniture
01.2018 - 10.2018
office cleaning part time
Commercial cleaning
08.2016 - 07.2022
LÁ CASITA RESTAURANT
08.2016 - 01.2018
Customer Service Representative
DUNKIN DONUTS
12.2014 - 07.2016
High school graduate -
Maryland High School