Betania Davila
Hialeah,FL
Summary
Seasoned Information Technology Manager knowledgeable about infrastructure, security, and operations management. Proactive and decisive leader with combined 10 years record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and best practices. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects. Highly organized, proactive and punctual with team-oriented mentality.
Overview
7
7
years of professional experience
Work History
IT Senior Manager
Ryder Systems Inc.
Miami, FL
11.2023 - Current
- Monitored vendor performance to ensure adherence to contractual agreements.
- Managed a team of highly-skilled IT professionals responsible for system architecture, design and development.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Identified opportunities for improvement within existing IT infrastructure and processes.
- Developed project plans, identified resources required, set deadlines and tracked progress against goals.
- Met with stakeholders to collaborate and resolve problems.
- Assisted senior management with long-term planning activities such as developing roadmaps for future growth.
- Participated in internal audits related to information security measures taken by the company.
- Created annual budgets based on projected needs while staying within established guidelines.
- Calculated agreed-upon metrics to assess system effectiveness and refine systems strategy.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Developed and implemented IT strategy to ensure alignment with business objectives.
- Performed cost and benefit analysis to determine viability of proposed solutions or initiatives.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Conducted performance reviews and provided feedback to employees on their job performance.
- Led cross-functional teams in implementing large scale projects involving multiple stakeholders.
- Identified and acted on opportunities to improve and update software and systems.
- Examined metrics and prepared IT project progress reports.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
IT Senior Manager (Enterprise Central Services)
Ryder System Inc.
Miami, FL
07.2020 - Current
- Manage a combination of platforms and applications not limited to HR, DOT, Finance, Risk Management, 365 and legacy applications
- Oversee 18 professional technical resources including architectures, APM, technical lead and development
- Oversee enterprise month end finance
- Work closely with the team and mentor them to fortify their skill sets
- Edified strong rapport with business partners and established myself as IT liaison for overall their IT related inquiries
- Manage the department IT Scorecard department and SOP
- Oversee the departmental Finance Portfolio procedures.
- Established policies, procedures and standards related to the use of technology across the organization.
- Managed a team of highly-skilled IT professionals responsible for system architecture, design and development.
- Analyzed workflows and established priorities for daily operations.
IT Manager (Associate Project Manager Minor Enhancements Program)
Ryder System Inc.
Miami, FL
03.2019 - 01.2020
- Oversee SOP and projects overall financial health status
- Manage business expectations and facilitate response and delivery with efficacy
- Manage and guide five Associate Project Managers
- Provide continuous mentorship and autonomy to team by identifying individual development opportunities
- Ensure that our projects align to organizational goals and are successfully delivered within budget, schedule and high quality
- Conduct weekly review of projects pipeline per product
- Coordinate monthly executive C-Level meetings
End User Support Supervisor
Ryder System Inc.
01.2017 - 03.2019
- Supervised and coordinated daily operations of onsite and remote Team members engaged in End User Support activities
- Planned, prepared, and devised on-call work schedules
- Monitored and managed the EUS Remedy and Service Now queues to ensure that Incidents and Tasks are facilitated within Department SLAs and that tickets are being handled based on urgency and time reported
- Ensured adherence to critical incidents response time
- Liaison to executive C-level individuals
- Work in tandem with Ryder Engineering team in the implementation of new enterprise solutions.
Education
Certificate - Executive Online Leadership Program
Berkeley Adult School
Berkeley, CA01-2023
Lean Six Sigma Yellow Belt -
Scrum Alliance
01-2022
Certified Scrum Master -
01.2019
B.A. Psychology -
University of South Florida
Associates in Arts Psychology -
Miami Dade College
Skills
- IT Service Management
- Application Support
- Team Collaboration
- Project Leadership
- Budget Administration
- Capacity Planning
- Determining and drive SMART goals
- Strategic problem solver
- Team leader
- Vendor Management
- Great communicator and influencer
- Sharp problem solving skills
Professional Competencies
- Analytical and critical thinker
- Great interpersonal skills
- Excellent public speaking skills
- Effective multi-tasker
- Excellent at adapting to ambiguous environments/scenarios
- Excellent team player
- Creative thinker
- Not afraid of new responsibilities or of taking on leadership roles
- Meticulous and great organizational skills
- Instinctively take initiative and innovate
- Bilingual (fluent in both Spanish and English)
References
References and additional work experience available upon request
Accomplishments
- 2023 Completed Ryder Bridge Leadership Program. The admission to program required selection, multiple interviews and approvals, in addition to a 12 month commitment.
Timeline
IT Senior Manager
Ryder Systems Inc.
11.2023 - Current
IT Senior Manager (Enterprise Central Services)
Ryder System Inc.
07.2020 - Current
IT Manager (Associate Project Manager Minor Enhancements Program)
Ryder System Inc.
03.2019 - 01.2020
End User Support Supervisor
Ryder System Inc.
01.2017 - 03.2019
Certificate - Executive Online Leadership Program
Berkeley Adult School
Lean Six Sigma Yellow Belt -
Scrum Alliance
Certified Scrum Master -
B.A. Psychology -
University of South Florida
Associates in Arts Psychology -
Miami Dade College
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