Susan Ninan
Hillsborough,NJ
Summary
Management professional bringing CAR-T -an advanced therapy background, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Senior Manager
LTIMindtree
Raritan, NJ
06.2019 - Current
- Managed IT projects and operational support for CAR-T manufacturing from clinical to commercial releases.
- Led efforts to improve 15 business applications and technology processes to improve the operational time.
- Led the priority calls to restore the services and served as the escalation point from the manufacturing.
- Established processes for monitoring service levels agreements and customer satisfaction
- Implemented agile practices that led to 20% reduction in issues.
- Achieved ZERO unplanned downtime and 99% system availability throughout the CAR-T project.
- Conducted regular meetings with stakeholders to review progress on key initiatives and provide updates on operational activities.
- Implemented best practices for ensuring compliance with industry standards and regulations related to operations support functions.
Project Manager
LTIMindtree Offshore
06.2012 - 05.2019
- Built a proprietary solution named RKonvert™ that is specifically built for migration and optimization of Business Intelligence Reports. It follows an automated approach to the conversion process there by accelerating migration while reducing risks and costs.
- Spear headed the architecture and the development of the tool which led to 25% increase in the flow of projects.
- Led the demonstrations to the prospective clients and participated in the requirement gathering.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
Senior Software Engineer
Igate Global Solutions
12.2010 - 05.2012
- Developed, tested, and maintained software applications using Java technologies.
- Designed and implemented user interfaces for web-based applications.
- Provided technical assistance to junior developers in debugging code.
- Resolved complex issues related to software applications quickly and effectively.
- Performed unit testing on application components prior to release.
- Performed code reviews.
- Deployed the application on the staging and production servers.
Software Engineer
Infosys Technologies
09.2005 - 11.2010
- Worked as Java Programmer developing multiple projects.
- Performed Unit Testing of code
- Performed peer code reviews
Education
Bachelor of Engineering - Computer Science
VTU University
Skills
- CAR-T Application support
- IT service management
- Project Management
- Technical Troubleshooting
- Technical leadership
- Change Management
- Java Technical Knowledge
Certification
- Project Management Professional(PMP)
Accomplishments
- Received Individual and Corporate awards
- Participated in various leadership programs.
- Toastmaster Club Member.
Timeline
IT Senior Manager
LTIMindtree
06.2019 - Current
Project Manager
LTIMindtree Offshore
06.2012 - 05.2019
Senior Software Engineer
Igate Global Solutions
12.2010 - 05.2012
Software Engineer
Infosys Technologies
09.2005 - 11.2010
Bachelor of Engineering - Computer Science
VTU University
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