Betel Tesfatsion
Summary
I have more than ten (10) years of experience as a program Support assistant and Receptionist in medical hospital. Retail and hospitality areas. I have Excellent experience. Dedicated, caring friendly Nursing Assistant with love and care much experience in both health care and Hospitality Experiences, I thrive to comfort and impactful care for patients.
Service-focused ABA Therapist devoted to help clients improve behavior
s and better meet treatment goals. Skilled in implementing protocols to help individuals acquire skills and adopt reduction strategies for problematic behaviors. Focused on giving comprehensive support involving parents and caregivers.
Qualified solid foundation in Applied Behavior Analysis (ABA) therapy, providing impactful support to individuals with developmental disabilities. Proven track record in implementing effective behavioral intervention plans and collaborating with multidisciplinary teams to enhance client outcomes. Demonstrated strong analytical skills and empathetic communication in client assessments and therapy sessions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
ABA Therapist
Behavioral Frame Work
08.2024 - Current
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
- Monitored and documented client progress using data collection techniques.
- Enhanced clients'' communication skills through targeted, evidence-based interventions and strategies.
- Developed and maintained strong relationships with clients'' families, resulting in increased trust and collaboration in the therapeutic process.
CNA
Lake Manassas Rehabilitation
04.2024 - 05.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Guest service representative
Marriott International Inc.
04.2016 - 03.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Contributed to increase in repeat business by developing strong relationships with guests.
Medical Receptionist
ST.YARED HOSPITAL
01.2004 - 10.2009
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Helped patients complete necessary medical forms and documentation.
Education
40 Hrs RBT Training Course
CentralReach
Online08-2024
Nurse Assistant Education Program - CNA
Astar Educational Institute
Manassas, VA05-2024
IT training -
Admas University College
Addis Ababa, Ethiopia01.2009
High school - undefined
Teferi Mekonnen Secondary School
Addis Ababa, Ethiopia01.2008
Skills
- Data collection
- Verbal behavior
- Collaboration with professionals
- Functional communication training
- Discrete trial teaching
- Natural environment training
- Social skills development
- Errorless learning
- Visual supports
- Prompting strategies
- Individualized treatment planning
COMMUNICATION
English
Amharic
Tigrigna
Few Arabic
Certification
- 40hrs RBT training course completion certificate
- CNA license for the state of Virginia
- IT training course completion Certificate
- GED
Timeline
ABA Therapist
Behavioral Frame Work
08.2024 - Current
CNA
Lake Manassas Rehabilitation
04.2024 - 05.2024
Guest service representative
Marriott International Inc.
04.2016 - 03.2020
Medical Receptionist
ST.YARED HOSPITAL
01.2004 - 10.2009
High school - undefined
Teferi Mekonnen Secondary School
40 Hrs RBT Training Course
CentralReach
Nurse Assistant Education Program - CNA
Astar Educational Institute
IT training -
Admas University College
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