Summary
Overview
Work History
Education
Skills
Career Highlights
Expertise
Timeline
Generic

Shanice Crowell

Clayton

Summary

Experienced Care Coordinator/Case Manager with over 13 years of expertise in data entry, relationship building, risk management, crisis intervention, root cause analysis. Recognized for creative problem-solving and strategic coordination that drive successful campaigns, improve account performance, increase customer engagement, and strengthen patient relations. Proven ability to implement innovative strategies that boost revenue and uncover new business opportunities. Equipped with a diverse and adaptable skill set committed to delivering operational excellence and exceptional service.

Overview

20
20
years of professional experience

Work History

ABA Therapist

Cross River Therapy
03.2025 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

ABA Therapist

Autism COE Durham County
12.2022 - 03.2025
  • Provide direct care services and specialized care in daily living, social and recreational activities; Provide assistance and support to foster maximum independence of individuals.
  • Participate in the development and implementation of the individual support plan. Ensure the safety and well-being of the individuals.
  • Assist and encourage individuals to engage in various activities in the home and community.
  • Observe individuals’ behaviors and changes in physical condition, utilize prescribed strategies to assist the individual, and document and report accordingly.

Foster Care Intake Coordinator

Methodist Home for Children
05.2024 - 11.2024
  • Provided excellent customer service to clients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Completed weekly financial billing obligations for clients and their families.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.

Residential Counselor

Jacksonfeild Behavioral Health
11.2011 - 05.2024
  • Streamlined patient care with efficient EHR management; assisted Psychiatrist and nursing staff with clinical intake assessments/treatment plans.
  • Developed solutions to patient concerns, de-escalated problematic situations with friendly demeanor.
  • Enhanced patient safety by vigilantly monitoring; prevented self-harm by attentive presence and patient advocating.
  • Improved patient communication by developing cross-cultural group manual; created and translated.

Patient Account Specialist

Rural Health Group
06.2017 - 03.2022
  • Promptly answers, screens, and processes telephone inquiries in a friendly, professional manner. Schedule appointments per provider guidelines and handle cancelations.
  • Collects, enters and updates patient demographic information into the EMR system; Completes the registration process of all incoming patients.
  • Responds to urgent/emergent calls and refer to nursing staff until resolution. Explain clinic regulations such as hours, payment of accounts and schedule of charges.
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA). Logics System
  • Entering data into spreadsheets, databases, or software systems
  • Transcribing information from paper documents or audio recordings
  • Verifying and correcting data for accuracy
  • Organizing data for easy retrieval and analysis

Case Investigator 3

Community Care of North Carolina (CCNC)
04.2021 - 03.2022
  • Provided insightful recommendations by reviewing candidate information, effective ideas to managers.
  • Shadowed various administrative departments; observed and performed tasks in different departments.
  • Call and conduct interviews with people with a positive test for COVID-19 to provide instructions and gather information, which is input to the digital systemExhibit critical thinking during interviews to identify trends, gather additional information, and escalate any risks where necessary.

Correctional Officer

Odom Correctional facility
03.2005 - 11.2011
  • Ensured prisoner safety and accountability with regular head counts, guaranteed prisoner accountability.
  • Secured facilities and managed inmate movements; provided oral and written reports of violations.
  • Cautiously employed de-escalation techniques; employed verbal commands to address unruly behavior.
  • Advanced quickly as youngest female staff from housing to compound officer; excelled in performance.

Education

Bachelor of Science - Human Services

SNHU University
Manchester, NH
06-2026

High School Diploma - undefined

Northampton County High School West
Gaston, NC

Skills

  • Collaborative project management
  • Exceptional organizational skills
  • Data entry & visualization
  • Strong attention to detail
  • Workforce optimization
  • Action Oriented Record Verification
  • Delegation of Tasks Healthcare Outreach
  • Risk Analysis
  • Interpretive Skills
  • Critical thinking in data management
  • Health Advocacy
  • Risk Management
  • Crisis Intervention
  • Health Disparities
  • Data collection
  • Documentation skills
  • Prompting and fading strategies
  • Active listening

Career Highlights

  • Recognized for Training and Group Leading skills in Mental Health & Laboratory Settings
  • 12+ years, Mental Behavioral Health
  • 8+ years, Corrections Operations
  • 6+ years, Healthcare Management

Expertise

HIPAA, Patient Relations, EOBs, Co-Payments, Health Verification, Healthcare Administration Demographics, Clinical Support, EHR/EMR, Health Services Management

Timeline

ABA Therapist

Cross River Therapy
03.2025 - Current

Foster Care Intake Coordinator

Methodist Home for Children
05.2024 - 11.2024

ABA Therapist

Autism COE Durham County
12.2022 - 03.2025

Case Investigator 3

Community Care of North Carolina (CCNC)
04.2021 - 03.2022

Patient Account Specialist

Rural Health Group
06.2017 - 03.2022

Residential Counselor

Jacksonfeild Behavioral Health
11.2011 - 05.2024

Correctional Officer

Odom Correctional facility
03.2005 - 11.2011

High School Diploma - undefined

Northampton County High School West

Bachelor of Science - Human Services

SNHU University

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