Betelehem Ali
Woodbury,Minnesota
Summary
Proven track record of enhancing safety and efficiency at Math and Science Academy, adept in using hand and power tools and excelling in customer service. Skilled in cutting, grinding, and mechanical aptitude, I significantly improved workplace safety and customer satisfaction. My ability to resolve issues promptly and recommend solutions showcases my problem-solving skills and mechanical expertise.
Overview
21
21
years of professional experience
Work History
Lunch Monter
Math and Science Academy
12.2022 - Current
- Followed safe work practices, which included fall protection and personal protective equipment.
- Increased workplace safety by adhering to strict guidelines and protocols during daily operations.
- Laid out, positioned, aligned and secured parts for welding and bolt-up.
- Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
Restaurant Server and Bartender
Double Trees by Hilton
05.2011 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
- Improved table organization by implementing efficient section assignments within the restaurant layout.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Upsold high-profit items to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Cocktail Server and Restaurant Server
Hyatt Regency
01.2004 - 03.2011
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Anticipated guest needs and provided proactive service.
- Maintained accuracy and efficiency when processing sales transactions.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Set the stage for memorable events by skillfully preparing table settings and event spaces according to client specifications.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Improved inventory management by consistently tracking stock levels and communicating shortages to supervisors in a timely manner.
- Streamlined operations by adhering to established policies and procedures regarding opening and closing duties, contributing to an efficient work environment.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Played a key role in staff training, sharing knowledge of drink recipes and service techniques with newly-hired team members to ensure consistently high-quality customer experiences.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Exemplified professionalism while representing the establishment at off-site events such as weddings or corporate functions.
- Maximized sales of specials and Type drinks by thoroughly promoting to customers and maintaining great salesmanship.
- Facilitated seamless dining experiences by coordinating with kitchen staff on food orders when necessary.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Diploma - Cosmetology Education
Cosmology
Virgilina, VA12.2010
Diploma -
Addis Ketma High School
Addis Ababa Ethiopia 05.1997
Skills
- Hand and power tools
- Cutting and Grinding
- Mechanical Aptitude
- Precision measuring tools
Timeline
Lunch Monter
Math and Science Academy
12.2022 - Current
Restaurant Server and Bartender
Double Trees by Hilton
05.2011 - Current
Cocktail Server and Restaurant Server
Hyatt Regency
01.2004 - 03.2011
Diploma - Cosmetology Education
Cosmology
Diploma -
Addis Ketma High School